Management and Legal Standards in Food Service Final Exam Review

Comprehensive flashcards covering Chapters 1-10 of the food service management curriculum, including leadership styles, legal regulations, and safety protocols.

What does the acronym POSDCoRB represent in the context of management?

Functions of Management

What are the three main Skills of Managers?

Technical Skills, Human Skills, and Conceptual Skills

Which specific skills are identified by ManageFirst?

Interpersonal skills and Employee Development skills

Which leadership style is considered most effective for an inexperienced staff that must learn procedures?

Autocratic

What are the five tools of management used in food service for human resources and scheduling?

Job analysis, job description, job specification, work schedule, and skills matrix

What is the purpose of having employees sign the Employee Handbook?

So they are responsible and held to the rules and regulations identified in the handbook

What is a specific example of a single-use plan in food service management?

A budget

How is a Stereotype defined in the transcript?

Members of a particular group display the same characteristics

What is Xenophobia?

Dislike of or prejudice against people from other countries

What is the most important quality for a supervisor in a team?

Integrity

What are the three steps in the coaching process?

$1.$ Compare actual to expected behavior; $2.$ Reinforce positive and correct negative (in private); $3.$ Practice ongoing coaching

What are the four levels of Progressive Discipline?

Oral warning, written warning, probation, and termination

What is the definition of a wrongful discharge?

A legal action taken by a former employee alleging discharge violated antidiscrimination laws, public policy, or an implied contract

What is a Proforma budget?

An estimate of predicted revenue and expenses used for financial forecasts and securing funds from investors or lenders prior to starting a business

What are the benefits of Cross-training for a food service operation?

Helps with scheduling challenges, helps employees discover differing interests, boosts morale, and reduces turnover

What is the role of the US Equal Employment Opportunity Commission (EEOC)?

To administer and enforce civil rights laws against workplace discrimination, established via the Civil Rights Act of $1964$

The Genetic Information Nondiscrimination Act (GINA) of $2008$ protects Americans against discrimination regarding which two areas?

Health insurance and employment

What are the requirements of the Americans With Disabilities Act (ADA) of $1990$ regarding employee limitations?

Employers must reasonably accommodate known physical or mental limitations of a qualified individual unless it imposes an undue hardship

Which act establishes standards for minimum wage, overtime pay, record-keeping, and child labor?

Fair Labor Standards Act (FLSA)

Under the Family and Medical Leave Act (FMLA), how much leave are eligible employees entitled to for specified family reasons?

$12$ work weeks of unpaid, job-protected leave in a $12$-month period

What does COBRA allow workers and their families to do?

Choose to continue group health benefits for limited periods after losing coverage, potentially paying up to $102\,\%$ of the plan cost

How much advance notice must an employer provide for plant closings or mass layoffs under the Worker Adjustment and Retraining Notification Act (WARN)?

$60$ days

What is a Bona fide occupational qualification (BFOQ)?

A legally allowed restriction of hiring based on sex, religion, or national origin, such as needing a female attendant for a women's restroom

What is the difference between the I-9 form and the W-4 form?

The I-9 is for Employment Eligibility Verification to prove legal ability to work in the US, while the W-4 is the Employee's Withholding Certificate used for tax purposes

Who is responsible for reporting tip income for tipped employees?

Both the employer and the employee

What is the difference between quid pro quo and hostile environment sexual harassment?

Quid pro quo involves a supervisor requesting sexual favors for job opportunities and is always deliberate; hostile environment involves repeated offensive comments or behavior and can be deliberate or indeliberate

What is the purpose of HAZCOM (Right-to-Know)?

To protect employees from physical hazards like explosions and health hazards caused by chemical exposure

What are the work restrictions for employees aged $16$ and $17$ in food service?

They can work front-of-the-house positions but cannot operate, feed, set up, adjust, repair, or clean equipment declared hazardous

Which six diagnoses must be reported by a health practitioner per the FDA Food Code $2022$?

Norovirus, Hepatitis A virus, Shigella spp., Shiga toxin-producing Escherichia coli, Typhoid fever (Salmonella Typhi), and Salmonella (nontyphoidal)