Essential Interpersonal Skills in the Workplace

Self-Management Skills

Personal ability to regulate behavior, emotions, and thoughts to achieve long-term goals.

Time Management

The process of organizing and planning how to allocate your time effectively across various tasks.

Urgent & Important (Eisenhower Matrix)

Must be done immediately (ex. a STAT medication)

Important, but not Urgent (Eisenhower Matrix)

Essential, but can be planned for a later time

Urgent, but not Important (Eisenhower Matrix)

Require immediate attention (can be delegated)

Not Important or Urgent (Eisenhower Matrix)

Can be postponed or eliminated

Pomodoro Technique

(1) Set a timer:25min, (2) Work without distractions (3) Break time, 5min (4) Repeat!

Stress Management

Process of identifying, managing, and reducing stress to maintain emotional and physical well-being.

Change Management

Process of guiding individuals, teams, and organizations through transitions or changes to achieve desired outcomes.

Interpersonal Skills

The skills used by individuals to interact efficiency with others in both professional and personal settings

Teamwork Aspects

Accountability, Clear communication, Trust and Respect, and Collaboration

Conflict Resolution Process

(1) Identify the source, (2) Communicate openly, (3) Seek common ground, (4) Develop a solution, (5) Follow-Up

Negotiation

The process by which two or more parties reach a mutually beneficial agreement or resolve a disagreement

Customer Service

The process of providing assistance and advice to customers in a manner that meets their needs and expectations. (Active listening, clear communication, empathy, timeliness, and follow-up)

Problem Solving

The ability to identify, analyze, and solve issues or challenges in a systematic and effective manner.

Problem Identification Steps

(1) Observation, (2) Communication, (3) Documentation

Tools for Analysis

Root Cause Analysis (RCA), Fishbone diagram, 5 Whys?

Developing Solutions

Brainstorming solutions, evaluate options, choose the best solution, and plan implementation