MIS Chap 2

1. Producing a bill of materials is a business process in which of the following functional areas? A) Finance and accounting B) Human resources C) Manufacturing and production D) Research and development E) Sales and marketing

C) Manufacturing and production

2. Which of the following is an example of a cross-functional business process? A) Identifying customers B) Transporting the product C) Creating a new product D) Assembling a product E) Paying creditors

C) Creating a new product

3. Order fulfillment involves all of the following business processes except: A) checking the customer's credit. B) assembling the product. C) submitting the order. D) making customers aware of the product. E) shipping the product.

D) making customers aware of the product.

4. The ________ function is responsible for identifying customers. A) finance and accounting B) human resources C) manufacturing and production D) sales and marketing E) distribution and logistics

D) sales and marketing

5. According to the chapter case ABB decided to switch from its existing corporate intranet for all of the following reasons except: A) the intranet was too expensive to maintain. B) the intranet was too static and outmoded to meet its current needs. C) the intranet had poor capabilities for searching for information. D) the intranet lacked collaboration tools. E) the intranet was confusing and inefficient.

A) the intranet was too expensive to maintain.

6. Identifying customers is a business process handled by the human resources function. A) TRUE B) FALSE

B) FALSE

7. One example of a business process is shipping a product to a customer. A) TRUE B) FALSE

A) TRUE

11. If your main supplier was late in delivering goods which type of system would you use to update your production schedule? A) ESS B) TPS C) MIS D) DSS E) BIS

B) TPS

12. You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone SMS and Internet donations provide up-to-the-minute reports and create highly customizable mailing lists. In addition event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? A) TPS B) TPS with DSS capabilities C) TPS with MIS capabilities D) TPS with ESS capabilities E) DSS with MIS capabilities

C) TPS with MIS capabilities

13. To monitor the status of internal operations and the firm's relations with the external environment managers need which of the following types of systems? A) DSS B) KWS C) TPS D) MIS E) BIS

C) TPS

14. A(n) ________ is typically a major source of data for other systems. A) TPS B) MIS C) ESS D) DSS E) KMS

A) TPS

15. The term management information systems refers to a specific category of information systems serving: A) integrated data processing throughout the firm. B) transaction process reporting. C) employees with online access to historical records. D) the information technology function. E) middle management functions.

E) middle management functions.

16. Which of the following would you use in order to determine which of your suppliers has the best and worst records for keeping to your production schedule? A) MIS B) TPS C) UPS D) DSS E) CRM

A) MIS

17. A relocation control system that reports summaries on the total moving house hunting and home financing costs for employees in all company divisions falls into which of the following categories? A) KMS B) TPS C) ESS D) MIS E) DSS

D) MIS

18. Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information systems? A) MIS B) TPS C) ESS D) DSS E) KMS

D) DSS

19. Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance? A) MIS B) TPS C) DSS D) KMS E) RPS

C) DSS

20. Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost? A) ESS B) TPS C) MIS D) CRM E) DSS

E) DSS

21. Which level of the organization is an ESS specifically designed to serve? A) Operational B) End-user C) Middle management D) Senior management E) Knowledge workers

D) Senior management

22. An ESS supports which of the following? A) Long-range planning activities of senior management B) Knowledge and data workers in an organization C) Decision making and administrative activities of middle managers D) Day-to-day processes of production E) Transactional needs of the organization

A) Long-range planning activities of senior management

23. Which of the following systems would you expect to deliver integrated personalized business content through a web-based interface? A) TPS B) ESS C) MIS D) DSS E) SCM

B) ESS

24. Which of the following would you use to forecast trends in your supplier's industry that could affect your firm over the next five years? A) ESS B) TPS C) MIS D) DSS E) KMS

A) ESS

25. Which of the following is a highly structured decision? A) Creating a new product B) Estimating the effect of changing costs of supply materials C) Calculating the best trucking routes for product delivery D) Granting credit to a customer E) Forecasting new industry trends

D) Granting credit to a customer

26. Using the Internet to buy or sell goods is called: A) e-commerce. B) e-business. C) an intranet. D) an extranet. E) e-government.

A) e-commerce.

27. All of the following are examples of business intelligence systems except a system that: A) summarizes and reports on a company's basic operations. B) tracks the flows of materials in a factory. C) focuses on problems that are unique and rapidly changing. D) compares total annual sales figures for specific products to planned targets. E) addresses nonroutine decisions.

B) tracks the flows of materials in a factory.

28. Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators? A) MIS B) TPS C) ESS D) CRM E) SCM

C) ESS

29. What is the most important function of an enterprise application? A) Increasing speed of communicating B) Enabling business functions and departments to share information C) Enabling a company to work collaboratively with customers and suppliers D) Enabling cost-effective e-business processes E) Enabling inventory and supply chain management

B) Enabling business functions and departments to share information

30. Which of the following systems is designed to support organization-wide process coordination and integration? A) DSS B) MIS C) CRM D) Enterprise applications E) SCM

D) Enterprise applications

31. A(n) ________ system collects data from various key business processes and stores the data in a single comprehensive data repository usable by other parts of the business. A) transaction processing B) enterprise C) automatic reporting D) management information E) knowledge management

B) enterprise

32. The four major types of enterprise applications are: A) SCM CRM DSS and KMS. B) SCM CRM ESS and KMSs. C) ERP SCM DSS and CRM. D) ERP SCM CRM and KMS. E) TPS MIS DSS and ESS.

D) ERP SCM CRM and KMS.

33. ________ systems are also known as enterprise systems. A) Resource planning B) Enterprise resource planning C) Enterprise support D) Management information E) Decision-support

B) Enterprise resource planning

34. Which of the following types of systems enables management to make better decisions regarding organizing and scheduling sourcing production and distribution? A) SCM B) TPS C) KMS D) ERP E) MIS

A) SCM

35. Which type of system integrates supplier manufacturer distributor and customer logistics processes? A) Collaborative distribution system B) Supply chain management system C) Reverse logistics system D) Enterprise planning system E) Transaction processing system

B) Supply chain management system

36. Which of the following types of system would you use to manage relationships with your customers? A) CRM B) MIS C) CLE D) CLU E) KMS

A) CRM

37. Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? A) TPS B) An extranet C) KMS D) CRM E) MIS

C) KMS

38. You have been hired by BizCom a business communications consultancy that services many clients in different industries throughout the United States to help it improve its profit margin. BizCom provides customized recommendations for the best use of a client's existing resources for improving internal communications typically delivered via documentation in different media. The company has approximately 50 consultants all of whom are located in its central headquarters in Alexandria Virginia. What type of system do you recommend that BizCom install to improve its business processes and increase its profit margin? A) An extranet to enable quick collaboration over the Internet minimize the time spent communicating with the client and minimize the amount of paperwork needed B) A CRM to maintain easily accessible customer records to minimize the time spent looking for client data C) A KMS for minimizing redundant work on similar clients D) A marketing system for improving sales levels E) A TPS to help manage all daily activities and transactions

A) An extranet to enable quick collaboration over the Internet minimize the time spent communicating with the client and minimize the amount of paperwork needed

39. You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click throughs about their current banner ads. Which type of system will most efficiently provide a solution? A) CRM B) Enterprise system C) Extranet D) Intranet E) MIS

C) Extranet

40. Which of the following types of systems helps coordinate the flow of information between the firm and its suppliers and customers? A) Intranet B) Extranet C) KMS D) TPS

B) Extranet

41. Using ________ to enable government relationships with citizens businesses and other arms of government is called e-government. A) the Internet and networking technologies B) e-commerce C) e-business D) any computerized technology E) telecommunications

A) the Internet and networking technologies

42. In ________ digital technology and the Internet are used to execute the major business processes in the enterprise. A) e-commerce B) e-business C) enterprise applications D) MIS E) SCM

B) e-business

43. Which of the following statements about Plan International's new human resources system as described in the chapter case is not true? A) It took six months to implement a working system at Plan International's international headquarters. B) The new system helps manage grants and donations received by Plan International. C) The new system is cloud-based and delivers information on a secure mobile platform. D) The new system enables employees to update their own personal information. E) The new system provides a bird's-eye view of the entire Plan workforce.

A) It took six months to implement a working system at Plan International's international headquarters.

44. Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business. A) TRUE B) FALSE

A) TRUE

45. Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group such as human resources. A) TRUE B) FALSE

B) FALSE

46. A DSS is most commonly used by the operations management level of an organization. A) TRUE B) FALSE

B) FALSE

47. You would use an MIS to help determine if your business should introduce a new product line. A) TRUE B) FALSE

B) FALSE

48. For nonroutine decision making senior managers rely on management information systems. A) TRUE B) FALSE

B) FALSE

49. Most transaction processing systems use sophisticated mathematical models or statistical techniques. A) TRUE B) FALSE

B) FALSE

50. Managers can use DSS to make decisions about problems that are unusual and not easily specified in advance. A) TRUE B) FALSE

A) TRUE

51. A DSS uses internal information as well as information from external sources. A) TRUE B) FALSE

A) TRUE

52. An organization's MIS and DSS supply an ESS with summarized information. A) TRUE B) FALSE

A) TRUE

53. Operational managers use ESS primarily to solve specific problems. A) TRUE B) FALSE

B) FALSE

54. A web interface used to present integrated personalized business content to users is called a portal. A) TRUE B) FALSE

A) TRUE

55. Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. A) TRUE B) FALSE

A) TRUE

56. An SCM is considered to be an intraorganizational system because it manages information that flows between different companies. A) TRUE B) FALSE

B) FALSE

57. Supply chain management systems are more externally oriented than enterprise systems. A) TRUE B) FALSE

A) TRUE

58. A TPS is an information system that keeps track of all of the daily routine transactions of a business. A) TRUE B) FALSE

A) TRUE

59. An inventory control system is an example of an MIS. A) TRUE B) FALSE

B) FALSE

67. SVF uses which of the following collaboration tools? A) EMC Documentum eRoom B) IBM Notes C) Microsoft SharePoint Online D) Microsoft Yammer E) Salesforce Chatter

C) Microsoft SharePoint Online

68. Which of the following is the greatest obstacle in enabling collaboration between employees at different distant corporate locations? A) Privacy B) Permissions C) Time zones D) Language E) Corporate culture

C) Time zones

69. A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles updates and notifications that are tailored to internal corporate uses. A) cloud-based B) social-commerce C) collaborative D) remote asynchronous E) enterprise

E) enterprise

70. Which of the following statements about collaboration is not true? A) In business a collaboration can last as little as a few minutes. B) Business collaboration relies on the formation of teams that are assigned a specific task or goal. C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure. D) One business benefit of collaboration is improved innovation. E) Businesses need special systems for collaboration.

C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

71. Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? A) Virtual meeting system B) Cloud collaboration C) IBM Notes D) The collaboration matrix E) The time/space collaboration and social tool matrix

E) The time/space collaboration and social tool matrix

72. Which of the following decisions requires knowledge based on collaboration and interaction? A) How long will it take to manufacture this product? B) Should we work with outside vendors on new products and services? C) In which geographical locations are our products garnering the most sales? D) Which product design is the most efficient for the user in terms of energy use? E) How can we produce this product more cheaply?

B) Should we work with outside vendors on new products and services?

73. Which of the following is not a business benefit of collaboration? A) Improved quality B) Improved financial performance C) Improved customer service D) Improved innovation E) Improved compliance with government regulations

E) Improved compliance with government regulations

74. ________ allows you to communicate with avatars using text messaging. A) A virtual world B) Screen sharing C) Collaborative writing D) A large audience Webinar E) Telepresence

A) A virtual world

75. All of the following are reasons for the increased business focus on collaboration and teamwork except for: A) the need for creating innovative products and services. B) growth of "interaction" jobs. C) greater global presence. D) the need for more efficient work hierarchies. E) the need to reduce communication costs.

D) the need for more efficient work hierarchies.

76. Which of the following statements regarding IBM Notes is not true? A) It began as an e-mail and messaging client. B) It is a widely used collaboration tool at larger firms. C) It provides capabilities for wikis and microblogging. D) It provides tools for full version control of all company documentation. E) It is designed to provide security for sensitive corporate information.

A) It began as an e-mail and messaging client.

77. Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? A) Synchronous/colocated B) Same time/remote C) Different time/remote D) Remote/colocated E) Same time/same place

D) Remote/colocated

78. ________ is a collaboration tool that supports remote (different place) synchronous (same time) collaboration. A) Video conferencing B) E-mail C) A MUD D) A wall display E) A virtual world

A) Video conferencing

79. According to the chapter case which of the following statements about Cisco's IX5000 telepresence system is not true? A) No special changes to a room are required to install the IX5000 system. B) A six-seat IX500 system costs about $500000. C) The IX5000 system is able to capture an entire room in fine detail. D) The IX5000 system needs only half the power installation time and data transmission capacity (bandwidth) as Cisco's previous telepresence systems. E) Produban was the first company to deploy the IX5000 system.

B) A six-seat IX500 system costs about $500000.

80. Production tasks are coordinated through the use of social networks in social business. A) TRUE B) FALSE

B) FALSE

81. A key word in social business is "conversations." A) TRUE B) FALSE

A) TRUE

82. An example of a remote synchronous collaboration tool is a Skype conference call using VOIP and webcams. A) TRUE B) FALSE

A) TRUE

83. Global firms can collaborate from different locations at the same time using synchronous collaboration tools. A) TRUE B) FALSE

A) TRUE

89. The principal liaison between the information systems groups and the rest of the organization is a(n): A) programmer. B) information systems manager. C) systems analyst. D) CTO. E) CIO.

C) systems analyst.

90. A ________ is a senior manager who oversees the use of IT in the firm. A) CEO B) CFO C) CIO D) CTO E) CKO

C) CIO

91. An information systems manager: A) writes software instructions for computers. B) acts as liaison between the information systems group and the rest of the organization. C) translates business problems into information requirements. D) manages data entry staff. E) oversees the company's security policy.

D) manages data entry staff.

92. The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. A) CTO B) CSO C) CKO D) CPO E) CEO

C) CKO

93. Which of the following is a firm's CPO responsible for? A) Ensuring that the company complies with existing data privacy laws B) Making better use of existing knowledge in organizational and management processes C) Enforcing the firm's information security policy D) Overseeing the use of information technology in the firm E) Acting as liaison between the information systems group and the rest of the company

A) Ensuring that the company complies with existing data privacy laws

94. All of the following job categories are expected to grow over the next eight years except: A) computer support specialists. B) software engineers. C) systems analysts. D) computer programmers. E) database administrators.

D) computer programmers.

95. Which of the following job categories is expected to experience the most growth over the next eight years? A) Computer support specialists B) Software engineers C) Systems analysts D) Computer programmers E) Database administrators

C) Systems analysts

96. Which of the following statements is not true? A) In 2016 the median wage for IT/MIS jobs is about $80000. B) In the next eight years to 2024 IS/MIS will add about 500000 jobs. C) Out of 114 occupations MIS is ranked 15th in terms of salaries. D) In general the technical occupations in IT are showing faster expansion than occupations involved with the management of IT. E) The growth of online software services and cloud computing is impacting the job prospects for computer programmers.

D) In general the technical occupations in IT are showing faster expansion than occupations involved with the management of IT.

97. The number of IS/MIS jobs is projected to grow 50% faster than the average job growth for the economy as a whole in the next eight years. A) TRUE B) FALSE

A) TRUE

98. In 2016 the median wage for IT/MIS jobs was about twice the level for all occupations. A) TRUE B) FALSE

A) TRUE