MENDO

Aioli

Mayo with herbs and spices

Impossible Meat

Impossible foods mission was creating plant based meat for meat lovers

pickled red onion

pickled in rice wine vinegar sugar

mendos krispies

deep fried buttermilk batter polenta

aji amarillo (2)

most common chili pepper in peru, used in our peruvian steak sandwich

oaxacan cheese

mexican string cheese

cojita

salty crumbly dry mexican cheese

jicama

crispy mild sweet vegetable

superfood krunchies

flash fried quinoa millet, nutrional yeast and spices

succotash

southern mix of veggies

THAI MANGO SALAD

D, THAI ALMOND DRESSING

CHEN CRISPY SALAD

F, MISO SESAME DRESSING

GOLDEN STATE COBB

B, RUSTIC RED WINE VINAIGRETTE

THE MODERN CAESAR

E, CLASSIC CAESAR DRESSING

AVOCADO AND QUINOA SUPERFOOD ENSALADA

C, CHIPOTLE VINAIGRETTE

BAJA GREEN GODDESS SALAD

A, BAJA GODDESS DRESSING

THE SEASONAL GOAT

G, FARMHOUSE VINAIGRETTE

AVOCADO AND QUINOA SUPERFOOD ENSALADA TALKING POINT

#1 SALAD ON MENU

CHEN CRISPY RICE SALAD TALKING POINT

CRISPY RICE, CASHEWS, WONTONS FOR INCREDIBLE CRUNCH

THAI MANGO SALAD TALKING POINT

POPULAR SEASONAL ITEM NOW TOP 3 SALAD ON MENU

NOT SO FRIED CHICKEN SANDWICH TALKING POINT

#1 SANDWICH ON MENU

CHIMICHURRI STEAK AND BACON TALKING POINT

ELEVATED BISTRO STYLE STEAK SANDWICH WITH BACON, MARINATED RED PEPPERS, CARMELIZED ONION JAM

THE FARM CLUB TALKING POINT

MOST POPULAR CLASSIC SANDWICH ON MENU

CHICKEN PESTO CAPRESE TALKING POINT

SANDWICH VERSION OF CLASSIC CAPRESE SALAD, SWAPPED OUT FRESH TOMATOES FOR BRIGHT MARINATED RED PEPPERS

PERUVIAN STEAK SANDWICH TALKING POINT

OUR TOP SELLING SPICY SANDWICH,ONE BITE IS LIKE A TRIP TO PERU

TURKEY AVO SALSA VERDE TALKING POINT

MENDO'S ELEVATED VERSION OF CLASSIC TURKEY AVOCADO SANDWICH

1 :THE FIRST AND FOREMOST JOB FOR THE TM IN THE FARM HOST 360 OR FARM HOST GUIDE ROLE IS TO DELIVER THE BIG THREE AND ENGAGE IN A MOMENT OF HUMANTIY WITH EVERY ARRIVING GUEST

TRUE

2 :THIS IS THE STANDARD SCRIPT FOR ANSWER THE PHONE AT MENDO :"MENDOCINO FARMS(LOCATION NAME) THIS IS (YOUR NAME), WHO'S CALLING ?"

NOT RIGHT

3 :WHICH OF THE TWO 51/49 ELEMENTS IS ABOUT THE HEART ATTITUDE AND FEELING WE BRING TO THE MENDO EXPERIENCE ?

51%

4 :ACCORDING TO THE MENU HOW MANY 1/2 SANDWICH CHOICES ARE AVAILABLE WITH 1/2 SANDWICH COMBO ?

5

5 :WHICH ONE ITEM IS NOT AVAILABLE TO GUESTS WHEN ORDERING A 1/2 SANDWICH COMBO

8OZ

6 :WHAT ARE 3 GOOD QUESTIONS TO DETERMINE IF GUESTS ARE FIRST TIMERS OR REGULARS ?

Have you been to mendo before ? Is this your first time to mendo ? When was the last time you came in ?

7 :SELECT MENDO 2 MOST EFFECTIVE FIRST PROBING QUESTIONS FOR FIRST TIME GUESTS AS LISTED IN THE WORKBOOK

Are you looking for a sandwich or salad ? Can I tell you about our most popular items ?

8 :SELECT MENDO'S 3 PROBING QUESTIONS FOR REGULARS AS LISTED IN THE WORKBOOK

Can I tell you about our chef's creations ? Would you like your usual (or go to) item today or would you like to try something different ? What do you usually get ?

9 :PER OUR WORKBOOK DATED 6.2.26 SELECT 2 MOST POPULAR ELEVEATED CLASSIC SANDWICHES

Farm Club, Chicken Pesto Caprese

10 :PER OUR WORKBOOK DATED 6.2.26 SELECT OUR 2 MOST POPULAR CHEF DRIVEN UNIQUE SANDWICHES

Chimichurri Steak and Bacon, Not So Fried Chicken

11 :PER OUR WORKBOOK DATED 6.2.26 SELECT OUR 2 MOST POPULAR SPICY SANDIWCHES

TURKEY AVO SALSA VERDE, PERUVIAN STEAK

12 : WHAT ARE OUR 3 MOST POPULAR SALADS PER OUR WORKBOOK DATED 6.2.26

AVOCADO QUINOA AND SUPERFOOD ENSALADA, THE MODERN CAESAR 2.0, THAI MANGO SALAD

13 :THE BIG THREE - WHEN WE MAKE EYE CONTACT, SMILE, AND USE THE GUEST'S NAME, WHAT ARE WE SAYING TO THEM NON-VEBALLY

I am present, i am happy, we are building a relationship,

14 :WHAT DOES ACT STAND FOR

Apologize while accepting responsibility, Make an empathy statement, Communicate a solution and get guest agreement - Take action using happy bullets