cosmo final year 1

Most importantly, your workspace should ____________.

be clean and uncluttered

If a client arrives late and you have the time to take the appointment without jeopardizing other appointments, you should _______.

politely advise the client of the late policy

What should you do when speaking with a very unhappy client about a scheduling mix-up?

stay detached

Among the important guidelines for interacting and communicating with your manager are all of the following EXCEPT ______.

ignoring constructive criticism

The first step in the 10-step consultation method is to ________.

review the intake form

The service record card is all EXCEPT which of the following?

it is intended for the client's use

When you trust your judgement, uphold your values, and stick to what you believe is right, you show that you ______.

believe in yourself

It is appropriate to go to your manager with a complaint about a colleague ________.

after you have tried everything to handle the problem yourself

One way of demonstrating that you _______ is not crossing your arms when listening to clients or team members.

are aware of your body language

To practice reflective listening, you should _________.

listen to the client and then repeat, in your own words, what you think the client told you

Clients who are overly late for an appointment or habitually late for appointments cause problems because ________.

beauty professionals depend on appointments and scheduling to maximize work hours

Which of the following is MOST important when reflective listening?

not interrupting while the client is speaking

As the time for your employee evaluation draws near, you should _________.

perform a self-evaluation

A client consultation should be performed ______.

at every single service visit

Generally, if clients are more than _______ late, they should be asked to reschedule.

15 minutes

When trying to resolve an unhappy client problem, you should _________.

find out why the client is unhappy

As a beauty and wellness professional, which of the following will be true of the clients you are most likely to attract?

they will not necessarily be the same age as you

Which of the following is NOT one of the reasons why professionals should study and have a thorough understanding of communicating for success?

good communication skills, while increasing workplace conflict, better prepares workers to deal with it

The client intake form should be started the moment a new client ________.

calls to make an appointment

At which of the following interactions is it BEST to determine the client's needs and how to achieve the desired results?

client consultation

You should NOT try to upsell services __________.

when a client absolutely does not want to talk about adding on other services

The practical steps for effectively communicating in the workplace include all EXCEPT which of the following?

react instead of responding

Which of the following is a way to manage client relationships?

all answers

If a client starts gossiping, try all of the following EXCEPT __________.

quietly joining in on the gossiping

Which of the following is the first step in making meaningful in-spa or salon communication a reality?

behaving in a professional manner

In which of the following ways can you BEST participate proactively in your career and in your success?

by communicating your desires and interests

At the end of your employee evaluation meeting, you should NOT ______.

keep you self-evaluation to yourself

The ultimate goal when you encounter a dissatisfied client is to ________.

make the client happy

As part of effectively communicating in the workplace, it is important to take your temperature because _______.

if you are tired or upset, your interactions with clients may be affected

As a beauty and wellness professional, what is the BEST first step to take toward helping your client to make choices that reflect a personal sense of style?

do a little research

At your employee evaluation, you should NOT _______.

approach your manager cautiously and shyly

As beauty and wellness professionals interact and communicate with coworkers, they should NOT _______.

be willing to share their private life

Which of the following is true about hair and scalp disorders and diseases?

some are treatable by the cosmetologist, whereas others must be treated by a healthcare provider

Cosmetologists can make appropriate recommendations when they can identify the differences between ______.

common and irregular hair loss

Why is it important to recognize communicable scalp and hair conditions?

the cosmetologist is responsible for controlling the spread of infections

Which form of alopecia is an autoimmune disorder?

areata

How do women experience androgenic alopecia?

hair thinning over the crown, top of the head, and temple areas

What is considered normal hair loss?

50-100 hairs per day

Which option can cause negative side effects when addressing hair loss?

Finasteride

Over the past year, your client's hair has thinned substantially, and the client has asked you to recommend treatment options. What advice will you give the client?

seek medical attention

The term for gray or white hair is ________.

canities

Which hair disorder causes hair to grow longer and thicker than usual?

hypertrichosis

Your client has brittle hair and nodules near the scalp. What disorder is the client exhibiting?

trichorrhexis nodosa

Your client has trichoptilosis. What treatment is most appropriate to address this disorder?

cut the client's hair

Which hair disorder is caused by the use of chemical straighteners?

trichorrhexis nodosa

What is the technical term for brittle hair?

fragilitas crinium

What is the main difference between dry scalp and dandruff?

dandruff most commonly produces an oily scalp, whereas dry scalp does not produce an oily scalp

All of the following are symptoms of pityriasis capitis simplex EXCEPT _______.

greasy or waxy scales

Scabies is a type of _________ infection.

parasitic

Your client arrives for the appointment with a red, inflamed face and brittle beard. What may be the cause?

tinea barbae

All of the following are bacterial infections EXCEPT _______.

pediculosis capitis

Which type of bacterial infection presents as small, red bumps around hair follicles?

folliculitis

Total scalp hair loss is known as ______.

alopecia totalis

All of the following statements are true about postpartum alopecia EXCEPT ______.

postpartum alopecia is temporary hair loss in the first trimester of pregnancy

What is a cold cap used for?

to reduce hair loss in chemotherapy patients

The technical term for beaded hair is ________.

monilethrix

The technical term for dandruff is __________.

pityriasis

A severe form of dandruff is called ________.

pityriasis steatoides

Current research confirms that dandruff is the result of a _______.

fungus

The technical term for split ends is _________.

trichoptilosis

A highly contagious skin disease caused by a a parasite called a mite that burrows under the skin is _________.

scabies

The technical term for ringworm is ________.

tinea

Which of the following is true about hair and scalp disorders and diseases?

some are treatable by the cosmetologist, whereas others must be treated by a healthcare provider

Cosmetologists can make appropriate recommendations when they can identify the differences between ______.

common and irregular hair loss

Why is it important to recognize communicable scalp and hair conditions?

the cosmetologist is responsible for controlling the spread of infections

Which form of alopecia is an autoimmune disorder?

areata

How do women experience androgenic alopecia?

hair thinning over the crown, top of the head, and temple areas

What is considered normal hair loss?

50-100 hairs per day

Which option can cause negative side effects when addressing hair loss?

Finasteride

Over the past year, your client's hair has thinned substantially, and the client has asked you to recommend treatment options. What advice will you give the client?

seek medical attention

The term for gray or white hair is ________.

canities

Which hair disorder causes hair to grow longer and thicker than usual?

hypertrichosis

Your client has brittle hair and nodules near the scalp. What disorder is the client exhibiting?

trichorrhexis nodosa

Your client has trichoptilosis. What treatment is most appropriate to address this disorder?

cut the client's hair

Which hair disorder is caused by the use of chemical straighteners?

trichorrhexis nodosa

What is the technical term for brittle hair?

fragilitas crinium

What is the main difference between dry scalp and dandruff?

dandruff most commonly produces an oily scalp, whereas dry scalp does not produce an oily scalp

All of the following are symptoms of pityriasis capitis simplex EXCEPT _______.

greasy or waxy scales

Scabies is a type of _________ infection.

parasitic

Your client arrives for the appointment with a red, inflamed face and brittle beard. What may be the cause?

tinea barbae

All of the following are bacterial infections EXCEPT _______.

pediculosis capitis

Which type of bacterial infection presents as small, red bumps around hair follicles?

folliculitis

Total scalp hair loss is known as ______.

alopecia totalis

All of the following statements are true about postpartum alopecia EXCEPT ______.

postpartum alopecia is temporary hair loss in the first trimester of pregnancy

What is a cold cap used for?

to reduce hair loss in chemotherapy patients

The technical term for beaded hair is ________.

monilethrix

The technical term for dandruff is __________.

pityriasis

A severe form of dandruff is called ________.

pityriasis steatoides

Current research confirms that dandruff is the result of a _______.

fungus

The technical term for split ends is _________.

trichoptilosis

A highly contagious skin disease caused by a a parasite called a mite that burrows under the skin is _________.

scabies

The technical term for ringworm is ________.

tinea

Manicuring is ________.

the art of caring for and beautifying the hands and nails

The list of services you are legally allowed to perform in your specialty in your state is known as your _____.

scope of practice

You can usually find details about your state's scope of practice for cosmetologist ______.

online

You should select a client nail chair that has ________.

no wheels and low arms

When choosing a manicure table, you should select a table that _______.

has an impenetrable service, such as glass