LESSON 15: ISSUES IN ORGANIZATION iops

WORKPLACE CONFLICT

○ It is a perceived divergence of interests, a belief that parties current aims are incompatible.

○ Anytime people work together, conflict happens.

WORKPLACE CONFLICT

○ This would result in an increase in absenteeism, decrease in employee morale and productivity.

Dysfunctional Conflict

○ Keeps people from working together

○ Lessens Productivity

○ Increases turnover

Functional Conflict

○ Moderate levels of conflict can stimulate new ideas.

○ Increases friendly competition

○ Increases team effectiveness.

Interpersonal Conflict

○ Occurs between two individuals/employees

Individual-Group Conflict

Occurs when an individual's needs are different from the group's needs or goals.

Group-Group Conflict

○ Occurs between two or more groups.

○ When different departments fight for budget allocations and space.

Process Conflict

Parties agreeing on the goals but disagreeing on how to achieve the goals.

Task Conflict

Conflicting goals and content of work.

Person-Role Conflict

Occurs when one’s values and actions conflict.

FACTORS WHY CONFLICTS HAPPEN

1. Communication

2. Values

3. Interest

4. Resources

5. Personality

6. Performance

Communication Barriers

a. Control

b. Quickly

c. Tank

d. Sniper

e. Know-it-all

Control

wants to dominate people or situations

Quickly

reacts too quickly without thinking or listening carefull

Tank

aggressive and controlling

Sniper

uses sarcasms or hidden criticism

Know-it-all

acts like they are always correct and ignores others.

Perfection

a. Whiner

b. No person

c. Nothing person

Whiner

constantly complains

No person

disagree with everything

Nothing person

avoids participation or gives no response

Approval

a. Yes Person

b. Maybe Person

a. Yes Person

agrees to everything even when unrealistic

b. Maybe Person

avoids making decision

Attention

Grenade

Grenade

suddenly explodes emotionally

Friendly Sniper

criticizes others in a joking way

Think-They-Know-It-All

exaggerates knowledge to impress people

THOMAS-KILMAN CONFLICT MODEL

This model states that most people use one of the five approaches to resolving interpersonal conflicts guided by two dimensions: assertiveness (satisfying one's own concerns) and cooperativeness (satisfying other’s concerns).

THOMAS-KILMAN CONFLICT MODEL

Negotiation and Bargaining

Begins with each side making an offer.

Third Party Peacemaking

These are people or organizations who enter a conflict to try to help the parties de-escalate or resolve it.

a. Mediation

b. Arbitration

c. Binding Arbitration

d. Non-binding Arbitration

CURRENT HR TRENDS AND ISSUES IN 2020 WORKPLACE

1. Start with focusing on worker wellbeing

2. Prepare for humans-bots as the new blended workforce

3. Look for new use cases of AI 4 HR

4. Focus on building ethical AI

5. Consider soft skills to be power skills

6. Audit your workplace environment for physical, emotional and environmental attributes.

7. Explore virtual reality for corporate training

8. Re-define blended learning to include on demand coaching

9. Recruit for skills rather than college pedigree.

10. Make your workplace experience a top priority.