Culinary I did not study for

Course

Part of a meal that is served at one time.

Cover

Complete place setting for one person; includes china, glassware, flatware.

Hand service

Taking dishes to the table without using a tray.

Highlight

Emphasizing a particular menu item to a customer.

Point of sale

Computerized ordering system that allows the wait staff to remotely send the order electronically to the kitchen.

Section/station

The group of tables a waiter is responsible for serving.

Tip

Amount of money typically based on a percentage of the final bill, voluntarily added by the customer to show appreciation for good service.

Tray service

Bringing dishes to the table at one time using a large tray.

Underliner

Dish placed under another dish to protect the table from spills.

Upselling

Suggesting a larger size or quality than the customer originally wanted.

Neat and clean attire

What customer service quality do servers exhibit by making sure their uniform is washed, pressed, and fits properly?

Personal hygiene

What customer service skill includes guidelines for keeping one’s hair pulled back, washing one’s hands frequently, and keeping one’s breath fresh?

Dinner knife

When placing the water glass on a table, the glass should be placed above the tip of this utensil.

Upselling

“Would you like to add blackened shrimp or chicken to your Caesar salad?” is an example of this selling technique.

Right side with right hand

When clearing a beverage, on which side of the guest should the server stand, and which hand should be used?

Entrée

What should be served with the left hand from the left side of the customer?

Overall management of service

Jesse is responsible for this as the headwaiter at a fine dining restaurant.

Host

Which service staff member would ask, “In what name did you make your reservation?”

Fresh fruit compote

Which dessert should a server suggest for a person who is on a sugar-restricted diet?

Left side with left hand

To which side of the guest should a waiter stand and which hand should be used when serving a salad?

Fewer and less extensively trained service staff than other types of service

What is the advantage of using the modern American plated service in restaurants?

Servers

Which employees are considered the “sales staff” of the restaurant?

Formal table setting

Which is the most formal table setting?

Ask the customer to confirm the order.

When taking an order from a customer, if a server is not sure what was said, he/she should do this.

15-20% of the check total

An average gratuity left for service is typically this percentage.

Highlighting

“Our most popular dish is the chicken Pommery” is an example of which selling technique?

Children

When serving a table full of guests, who should be served first?

Portioned, prepared, plated, and garnished in the kitchen

This means food is prepared in the modern American plated service.

By giving special attention to the guest of honor

How should a server provide good customer service to a group celebrating an important occasion?

Busser

Which service staff member is responsible for clearing, cleaning, and resetting tables?

Replace the meal without a fuss.

If a guest complains about his/her meal, the waitstaff should do this.

To take orders more quickly

Why are abbreviations used by waitstaff for customers' orders?

The server was very rude to the Millers while taking their order.

Which scenario would cause a negative first impression for the Miller family at the restaurant?

Written communication

What skill should Angel practice if many of her food orders were prepared incorrectly?

Allow a moment for the customer to adjust to the surroundings.

Before approaching a new table, a server should do this.

Point of sale

What is the system called that Shanya used to record a customer’s order and automatically send it to the kitchen staff?

Suggestive selling

When the waiter recommends beef stew to Mike and Susan, he is engaging in this.

Recommend the daily special to see if the guest is ready.

If a guest cannot decide what to order, a server should do this.

Host or hostess

Who is the first contact for guests in full-service restaurants?

Beverages and bread and butter

What items will a dining room attendant most likely serve at a wedding buffet?

Serve the plate to the left of Erica by sliding it into place, and then refill her tea from the right.

What is the correct order and method that Becky should use to serve food and tea to Erica?

Ordering supplies

Which duty is least likely required of a foodservice employee?

Entering orders into a computerized device

Which system for placing orders is the most efficient and future oriented?

Upselling

When Rick and Bill choose to share a piece of pie but the waiter suggests the new cheesecake, what is he doing?

Bouillon spoon

What type of spoon is used for clear soups and broths?

Two

How many total forks are needed for the place setting of the menu provided?

The bread should be placed on a bread-and-butter plate at the top of the forks.

Which statement is true regarding the menu provided?