Kia Booking Policy Overview

Flashcards covering key terms and definitions related to the Kia Booking Policy.

Kia Booking Policy

A set of guidelines designed to streamline the booking process across Kia dealerships, ensuring compliance and anti-competitive practices are avoided.

Address Proof

A document that verifies the customer’s address as stated in the sales contract.

Bulk Deal

A transaction involving the purchase of 4 or more vehicles by the same customer in a single deal.

Process Consultant

A consultant engaged to monitor compliance with the booking policy objectives.

Cut-off Date

The date before which specific criteria must be met for the booking to be valid.

Open Bookings

Bookings that have been secured but for which delivery is still pending as of the cut-off date.

Effective Date

The date from which the booking policy will be enforceable and in effect.

Duplicate Booking

A scenario where multiple bookings are received for the same end customer across different dealerships.

KYC (Know Your Customer)

Documentation and details collected from the customer to verify their identity and credentials.

Delivery Acknowledgment Note (DAN)

A document confirming that the vehicle has been delivered to the customer.

No-Dues Certificate

A certificate signed by both the customer and dealership confirming full payment has been made for the vehicle.

Transaction Types

Different ways payments can be made (e.g., cash, credit card, demand draft) for vehicle purchases.

Mystery Shopping

A method of evaluating service quality through anonymous visits or calls to dealerships.

Non-compliance Penalty

Consequences faced by dealerships for failing to adhere to established policies and guidelines.

Home Delivery

The service of delivering the purchased vehicle directly to the customer's specified location.

Minimum Booking Amount

A minimum deposit required to secure a booking for a vehicle.

Identity Proof

A document that establishes the identity of the person signing the sales contract.

Delivery Process

The guidelines and steps required for delivering a vehicle to a customer.

Direct Selling Agent (DSA)

An individual or entity involved in facilitating the sale of vehicles but not acting as the primary buyer.

Retail Finance

Financing options provided to customers for purchasing vehicles on loan.

Trade-In Vehicle

A vehicle that is exchanged by a customer as part of the payment for a new vehicle.