Kia Booking Policy Overview

To prevent sales practices that may lead to anti-competitive behavior.
To streamline booking processes across Kia dealerships in Lucknow, Ayodhya, Hardoi, and Raebareli for enhanced customer experience and sales team productivity.

Address proof: Document substantiating the address on the sales contract (e.g., latest utility bill).
Bulk Deal: Purchase of 4+ vehicles by the same customer under a single PO.
Process Consultant: Consultant monitoring compliance with this policy.
Cut-off date: The day before the effective date.
Dealer: Kia retail businesses operating in the specified regions.
Dealership: Each sales counter of the dealer.
DSA: Direct Selling Agent.
Effective date: When the policy and monthly schemes come into effect.
First Dealership: The first dealership that obtains a successful booking.
Identity proof: Document establishing credentials and payment link between the customer and the contract signatory.
Location Link: Technology application link for booking intimations.
Open Bookings: Bookings obtained but pending delivery by the cut-off date.
Out of Purview: Includes vehicles outside designated territories and certain vehicle types (e.g., demo, EV6).
Second Dealership: The dealership receiving a booking after the first.

Must have a signed and dated sales contract or Purchase Order (PO); PO can be from non-listed corporations but may be superseded.
Upload scanned customer copies of signed contracts and required documents to the specified location link immediately after the booking.
Minimum booking amount must be received from the customer, validated through various payment options (cash, credit, RTGS, etc.).
Obtain KYC details from the customer.
Pay-in slip to the Process Consultant by 5 PM the next working day, signed off by the Branch Head.
Non-compliance with the requirements can lead to:
- Booking not considered successful.
- Modification of booking time to 5 PM on the day requirements are fulfilled.

Duplicate bookings assigned to the first dealership meeting submission criteria.
A booking is considered a duplicate if the end customer or immediate blood relative is the same, irrespective of vehicle details.
Criteria for committed delivery dates to prevent duplicate booking issues mentioned.
Protection period for bookings that meet criteria lasts until committed delivery or 45 days from booking.

All open bookings must comply with pre-requisites by midnight of the cut-off date.
Dealership can pass applicable schemes at delivery time but must adhere to when the scheme becomes effective.
Rejection of open bookings may occur if they do not meet criteria and non-compliance with policy sections leads to penalties.

Required documentation must be present at least 30 minutes before delivery, including invoices, proof of payments, and no-dues certificates.
Specialty care during home delivery, such as documenting the process.
Clear guidelines on compliance aspects and details required to avoid non-compliance penalties.

Process Consultants must be notified via WhatsApp group during documentation signing and vehicle verification pre-delivery.
Clear communication regarding documentation and delivery specifications is vital to avoid confusion.

All monetary transactions must occur in the presence of a Process Consultant unless exceptions arise.
Detailed procedures for handling cash/credit transactions displayed to ensure compliance.

Guidelines for inventory shortages to ensure transparency and adherence.
Regular surprise verifications and documentation attachments expected during audits.

Limitations on the percentage of sales attributed to DSAs, ensuring original buyers conduct bookings.
Deal conditions ensuring DSA commission is not applicable unless certain criteria are met.

Insurance and registration processes specified to avoid discrepancies during vehicle sale and delivery.
Guidelines for handling trade-in vehicles and maintaining correct records for inventory changes.

All dealerships must maintain unrestricted access to critical operational documents including financial records and sales contracts.
Immediate reports for non-compliance instances to be communicated effectively.

Non-compliance penalties for discrepancies noted through mystery shopping evaluations.
Essential to maintain accurate discount presentations to customers during transactions.