Exam 3 Admin

What are the primary functions of management in funeral administration?

Planning organizing leading and controlling

How does planning improve funeral home performance?

It creates goals and strategies for operations and services

How does leading improve funeral home performance?

It guides and motivates staff to achieve goals

How does directing improve funeral home performance?

It ensures tasks are carried out correctly and efficiently

How does controlling improve funeral home performance?

It evaluates performance and corrects issues

What is the goal of effective management in a funeral home?

To improve efficiency service quality and compliance

What are essential elements of effective hiring?

Job analysis interviews reference checks and legal compliance

What is the purpose of onboarding?

To help new employees adjust to job duties and workplace culture

Why is onboarding important in funeral service?

It improves performance and reduces employee turnover

What is a probationary period?

A trial period to evaluate new employee performance

Why are probationary periods used in funeral homes?

To assess job fit and performance before permanent employment

What federal laws protect against workplace discrimination?

Civil Rights Act ADA FLSA Equal Pay Act and Rehabilitation Act

What is workplace retaliation?

Punishing an employee for reporting discrimination or exercising legal rights

What is the difference between goals and objectives?

Goals are broad objectives are specific and measurable

What is a goal in funeral administration?

A broad long term desired outcome

What is an objective in funeral administration?

A specific measurable step toward a goal

Why is an employee handbook important?

It sets expectations rules and workplace standards

What is included in an employee handbook?

Policies procedures and behavioral expectations

What is job analysis?

The process of studying a job to define duties and requirements

How does job analysis impact hiring?

It helps create accurate job descriptions and job offers

What does the Civil Rights Act of 1964 prohibit?

Employment discrimination based on race color religion sex or national origin

How does the Civil Rights Act apply to funeral homes?

It prevents discrimination in hiring and employment practices

What is the purpose of the FLSA?

To regulate minimum wage overtime and child labor laws

How does the FLSA affect funeral homes?

It ensures proper pay and overtime compensation

What does the Rehabilitation Act of 1973 require?

Reasonable accommodations for employees with disabilities in federally involved workplaces

How does the Equal Pay Act of 1963 apply?

It requires equal pay for equal work regardless of gender

What does caveat venditor mean?

Let the seller beware meaning businesses must ensure quality and honesty

How does caveat venditor apply to funeral service?

It requires ethical and honest service to protect consumers

What is aftercare in funeral service?

Support provided to families after services are completed

Why is post service follow up important?

It supports grieving families and builds trust

How should clergy be accommodated during services?

By respecting religious practices and service requirements

What is the difference between structured and unstructured interviews?

Structured uses set questions unstructured is conversational

What is a benefit of structured interviews?

Consistency and fair comparison of candidates

What is a benefit of unstructured interviews?

Allows more natural conversation and flexibility

What is DMORT?

Disaster Mortuary Operational Response Team that assists in mass fatality events

How does DMORT assist funeral services?

It helps recover identify and process victims of disasters

What is a natural disaster in funeral context?

Events like hurricanes floods or tornadoes

What is a man made disaster?

Events like terrorism accidents or industrial incidents

What is survivor’s guilt?

Emotional distress felt by survivors after a disaster

How does survivor’s guilt affect funeral professionals?

It can cause emotional stress and compassion fatigue

What are current trends in funeral service?

Green burial cremation growth personalization and technology use

How do current trends impact funeral homes?

They change service offerings and consumer expectations