Organizational Behavior Kinicki Chapter 16

Internal Forces of Change

Changes that come from inside an organization

How to survive new CEO

Over communicate

Identify the CEO strengths and compensate for the weaknesses

Don't be an obstacle or resister

Adaptive change

Reintroduce a familiar practice either in a different unit or in the same unit at a different point in time

Innovation change

Introduce a practice that is new to the organization

Radically innovative change

Introduce a practice new to the industry

Common elements of change

Learn and unlearn

Motivate or fail

People make it or break it

Even winners resist

Reinforce to sustain

Mission statements

express the reason an organization exists

Vision

compelling future state for an organization

Readiness for change

is the strength of our belief and attitudes about the extent to which changes are needed, and our capacity to successfully implement them.

Resistance to change

Any thought, emotion, or behavior that does not align with actual or potential changes to existing routines

Dispositional resistance to change

a stable personality trait, are less likely to voluntarily initiate changes and more likely to form negative attitudes toward the changes they encounter

Change agent

Someone who is a catalyst in helping the organization deal with an old problem in new ways

Job Stress

Harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs of the worker

Eustress

Stress that is associated with positive emotions and outcomes

Stressor

Factors that produce stress

Presenteeism

Which occurs when employees show up but are sick or in no condition to work productively

Primary appraisels

Are our perceptions of whether a stressor is irrelevant, positive, or negative

Secondary appraisels

Are our perceptions of how able we are to cope with a given demand

Control strategy

Consists of behaviors or cognitions that directly anticipate or solve problems

Escape strategies

Strategies in which you avoid or ignore stressors

Symptom management strategy

Focus on reducing the symptom of stress