ACT

MSP :: Managed Services Provider | A company that manages IT services for businesses.

SLA :: Service Level Agreement | Defines response times and service expectations.

RMM :: Remote Monitoring and Management | Software used to monitor systems remotely.

PSA :: Professional Services Automation | Platform MSPs use for tickets, billing, and projects.

MRR :: Monthly Recurring Revenue | Predictable monthly recurring income from service contracts.

BDR :: Backup and Disaster Recovery | Recovery systems after outages or ransomware attacks.

BaaS :: Backup as a Service | Cloud-based managed backup solution.

SOC :: Security Operations Center | Team monitoring cybersecurity threats.

SIEM :: Security Information and Event Management | Security log and alert monitoring platform.

MFA :: Multi-Factor Authentication | Extra login security beyond passwords.

EDR :: Endpoint Detection and Response | Advanced endpoint threat detection system.

MDR :: Managed Detection and Response | Outsourced cybersecurity monitoring and response.

XDR :: Extended Detection and Response | Threat detection across multiple environments.

VPN :: Virtual Private Network | Secure remote access connection.

VoIP :: Voice over Internet Protocol | Internet-based business phone systems.

SaaS :: Software as a Service | Subscription cloud software model.

IaaS :: Infrastructure as a Service | Cloud-hosted servers and infrastructure.

PaaS :: Platform as a Service | Cloud platform for application development.

KPI :: Key Performance Indicator | Business performance measurement metric.

ROI :: Return on Investment | Financial return from an investment.

TCO :: Total Cost of Ownership | Long-term total technology cost.

QBR :: Quarterly Business Review | Strategic review meeting with clients.

SOW :: Statement of Work | Document outlining project scope and deliverables.

vCIO :: Virtual Chief Information Officer | Outsourced strategic IT advisor.

NOC :: Network Operations Center | Team monitoring IT infrastructure and systems.

Phishing :: Fraud attempt to steal passwords or information.

Ransomware :: Malware that locks systems until payment is made.

Compliance :: Meeting industry or legal security requirements.

HIPAA :: Health Insurance Portability and Accountability Act | Healthcare data protection law.

PCI :: Payment Card Industry Standards | Credit card security compliance standards.

Azure :: Microsoft Azure | Microsoft cloud computing platform.

M365 :: Microsoft 365 | Microsoft productivity cloud suite.