Sherwin Williams Intern Interview Study

Who is Sherwin Williams competitors?

PPG, Valspar- through Lowe's, & Behr- through Home Depot

Tell me about yourself

Currently I attend Sam Houston State University and I am majoring in Business Finance and I will be graduating in the Fall of 2021. I also currently work at Starbucks so I have great experience with customer service and retail.

What is the most important thing to you as a retail employee, when working with customers?

Making sure the customer is happy by meeting the customer needs, helping them with any questions thmay may have or etc

What can you tell us about Sherwin-Williams Paints?

-Sherwin-Williams is a global leader in the manufacturing, development, distribution, and sales of paint coatings and related products to professional, industrial commercial, and retail customers.

-Sherwin-Williams operates primarily in North and South America and Europe.

-Henry Sherwin and Edward Williams founded Sherwin-Williams in 1866.

-Their head office is in Cleveland Ohio.

On March 20, 2016, Sherwin-Williams announced the acquisition of Valspar for approximately $9 billion

-Sherwin williams slogan is "cover the earth"

-I also know that the company has an outstanding reputation for promoting from within its organization and offers quite a few opportunities for upward mobility and personal growth.

Why do you want to work at Sherwin Williams?

-Sherwin-Williams Company is an American Fortune 500 company in the paint and coating manufacturing industry

-I want to truly work with a company where I can grow and have upward mobility

-And SW offer great benefits

-Sherwin Williams has a really high retention rate and reputation for promoting from within its own organization

How would you define excellent customer service?

-The staff is knowledgeable about the products they sell and can answer any of the customer's questions

-The customer is not waiting a long time to cash out

How would you deal with an upset customer?

-Listen and let the customer vent.

-Show the customer you care.

-Don't blame the customer or the company.

-Try to solve the problem or find someone who can.

-Don't make promises you can't keep.

-Finally, it is important not to take it personally. If you get upset you will take it on future customers

Give me an example of when you've had a bad experience with a customer. How did you react and managed the situation?

How would you react in the situation where a customer comes to the counter and says their paint is bubbling as it dries?

I hope that I would have the knowledge to give them a straight answer and help them with the situation myself, but If I had to deal with something like that today, I ask what product they were using and what they were trying to paint.. I'd take that information to my manager and have them help us resolve the issue.

Do you know anything about paint?

No but I can learn

Why have you applied for this internship?

-Honestly, I met/connected with the HR manager April Tyson at my College virtual career fair and she explained the opportunity about the internship program

-Gain experience leading a team, managing store operations, provide excellent service to our customers and develop a strategic business plan for your store.

-Develop sales, operations, and business acumen to support customers in an automotive branch or industrial facility.

sales calls at sherwin-williams

Not calling to sell, calling to see what their needs are