TAP TEST

ASTA

“American Society of Travel Agents”

; a trade association that lobbies governments on behalf of travel professionals.

Consortium

A network of independently owned agencies, works with member agencies, and has preferred relationships with suppliers.

AAA

“American Automobile Association”

; a motor club that offers members a variety of travel and motoring services.

ACC

“Accredited Cruise Counselor”

; a training program and designation offered by the Cruise Lines International Association.

Accountable Document

A standardized numbered form issued by ARC that the travel agency must account for.

Acela Express

Amtrak’s high-speed train serving the Northeast corridor of the US.

ADA

“Americans with Disabilities Act”

ALI

“Additional Liability Insurance”

; Extra coverage for injury, death, or other liability to a third party, beyond both what state law mandates that car rental companies include in the cost of the rental and what the renter’s own insurance might cover.

Adjoining Rooms

Rooms that are next to each other with separate entrances and no way to go from one room to the other.

Affinity Group

A club, team, or other membership organization of people who share a particular interest or characteristics.

Aft

Towards the rear of a ship, the middle.

AH&LA

“American Hotel and Lodging Association”

Airline Deregulation Act

The US law that ended the government’s economic control of the airlines; enacted in 1978.

Airline Passengers with Disabilities Bill of Rights

The US law directing the Federal Aviation Administration to create a bill of rights, protecting the rights of passengers with disabilities to fly free of discrimination.

ARC

“Airlines Reporting Corporation”

; The group owned by major US airlines, regulating the sale and distribution of airline tickets. It accredits agencies that sell airline tickets: supplies documents used in selling airline tickets, rail transportation, and related services; and provides a central sales-processing system. Does NOT develop policies to ensure safety of US Transportation.

American Plan

The nightly rate quoted by a hotel or resort that includes three meals a day (full board).

Amtrak Trains

Acela Express, Pacific Surfliner, Cascades

Bareboat Charter

A yacht without a professional crew.

Bermuda Plan

A room rate including a full breakfast.

Bow and Stern

Front and back of a ship.

Code Sharing Agreements

Agreements that allow an airline to use the same two-letter code as a larger, better-known airline.

Commodity

Something that varies little and has the same value everywhere.

Continental Plan

A variety of breads, cereals, pastries, fruits, meats, cheeses, and beverages. (CP)

Corporate Travel Counselors

Troubleshoot, book air and hotels, communicates with DMCs.

Demographic Segmentation

The process of categorizing people according to characteristics such as age, sex, or marital status.

Direct or Through Flight

it is not a nonstop flight, it’s flight number doesn’t change but it may have a stop.

DMC

“Destination Management Company”

European Plan

No meals included

Four P

Product, Price, Place, Promotion

GDPR

“General Data Protection Regulation”

; this protects citizens and residents of EU; applies to anyone in the world who collects personal data about EU residents; imposes fines and penalties for noncompliance.

GDS

Global Distribution System

Leeward

Downwind

Windward

Upwind

Leisure Consultants

Responsible for verifying or providing information on the travel documentation necessary for entering into a country.

Non Verbal Communication

Posture, facial expressions, and tone of voice

Open ended question

Invites answers that include whatever facts, opinions, or feelings that clients think are relevant.

OTA

Online Travel Agency

How long is a passport valid for?

3-9 months to enter a foreign country.

PCI DSS

“Payment Card Industry Dara Security Standard”

; merchants must comply to protect card payments from data breaches.

Pitch and Roll

Rising and falling and tilting motion of a ship

Port and Starboard

Left (port) and Right (star)

Psychographic

Personality, values, interests and beliefs

ROH

“Run Of the House”

; flat discount hotel rate offered to members of a group for any available room, regardless of location.

Ryokan

A local upscale inn in Japan that retains many Japanese traditions

Supplier

Car rental, hotel and tour operator

Travel Insurance

Not all agents are encouraged to sell it

Unethical

Double booking, hidden city ticketing

ATA

“Air Transport Association”

; the trade association formed by major US airlines that represents them before governmental bodies and promotes the safety and efficiency of airlines.

All Suite

A hotel offering rooms with separate sleeping and living areas.

Amadeus

One of the four major global distribution systems

Apex Fare

The most frequently used discount fare for international air travel

Apollo

A computer reservation system owned by United Airlines

ARC Report

A weekly accounting of a travel agency’s sales of airline tickets and other accountable documents; also called sales report or air report.

Area Bank Settlement Plan

The system by which airlines that are members of ARC, Amtrak, and certain other suppliers receive payments for tickets sold by travel agencies.

Back to Back ticketing

The practice of buying two discount tickets and rearranging the departures and returns in order to avoid restrictions on the discount ticket.

Base Fare

Airfare before taxes, fees, commissions and surcharges

Berth

The bed on a cruise ship

Boatel

A motel which can be a boat on a river or waterway for guests who arrive on a boat.

Bricks and Clicks Agency

A travel agency with a marketing plan that calls for using both a website and a physical location as points of sale.

Buffer Zone

The 225 mile zone extending from the US border into Canada and Mexico within which the US ticket tax is assessed.

Bulkhead

A movable partition that divides an airplane into compartments

Bullet train

Japan high speed train

BDM

“Business Development Manager”

; an airline sales position that is equal to being a district or regional sales manager

CAA

“Canadian Automobile Association”

Basically the AAA

CAR

“Canadian Aviation Regulations”

; a compilation of regulatory requirements and rule governing civil aviation in Canada

Card Mill

A company that sells travel agent credentials to outside sales agents but provides minimal support or training.

CCRA

An organization that specializes in representing and supporting independent contractors in the travel industry, outside sale agents and host agencies.

CDC

“Centers for Disease Control and Prevention”

; provides travelers information about health risks, specific diseases abroad, and recommended or require immunizations.

CDW

“Collision Damage Waiver”

; insurance that waives the car rental company’s right to charge the renter for damages if the rental car is involved in an accident

CEIR

“Center for Exhibition Industry Research”

; organization that advocates for and represents the exhibition industry

Chatbot

Technology used to simulate conversation or chatting between people online often enabled by AI

CHRIE

“International Council on Hotel, Restaurant, and Institutional Education”

; an organization dedicated to continuing education in the hospitality industry

Chunnel

The tunnel beneath the English Channel that links England and France

CITE

“Certified Incentive Travel Executive”

; designation program offered by the convention industry council

Civil Aviation

All cargo or passenger air travel done for hire, including scheduled service and charters

Class of Service

Compartments that distinguish levels of service. For example, first class, business or coach

CMP

“Certified Meeting Professional”

; designation from the convention industry council

Commercial Agency

A travel agency specializing in business travel

Commercial Hotel

A centrally located hotel in a city, catering mostly to business travelers but also suitable for leisure travelers.

Conference System

A system by which a group of suppliers controls the sale of their product, appointing agents to sell it and establishing a standard contract

Configuration

The layout of seats on an aircraft

Connecting Rooms

Rooms that are linked by a common door inside the rooms

Consolidator

A distribution company that negotiates with airlines to buy seats on flights at bargain rates and then resells the flight tickets

Construction Principles

Rules and guidelines for formulating the airfare for itineraries other than simple round trips usually used for international air travel

CIC

“Convention Industry Council”

; a group of organizations representing the convention, meeting, trade shows, and exposition industries.

Couchette

Sleeping accommodations on a train consisting of a compartment with six bunk beds; found on European trains

Country of Registry

The country from which a cruise ship is legally recorded as doing business and by whose laws and financial regulations the ship is governed

Cross selling

Selling products or services beyond those originally requested by a client

CLIA

“Cruise Lines International Association”

; an association that promotes cruising to both the selling agents and the buying public through public relations and advertising as well as by training travel counselors

CTA

“Certified Travel Associate”

; the travel institute’s designation and educational program created to prepare candidates to meet the workplace and industry demands of travel managers and supervisors.

CTIE

“Certified Travel Industry Executive”

The travel institute’s designation and educational program offering high demand skills needed by leaders in the travel industry

CTP

“Certified Tour Professional”

; educational program and designation offered by the national tour association

CRM

“Customer Relationship Management”

; a strategy that combines technology and personalized service to meet the specific needs of customers, provide excellent service, builds lasting relationships with clients, and increase customer loyalty

Customer Relationship Marketing

The use of information from databases to direct marketing efforts so that promotions and services match client’s preferences and interests

Database

An organization collection of data

Debit Memo

A document issued by an airline when an agent has issued an airplane ticket not in compliance with rules and regulations

Deck plan

A diagram of the layout of a ship

Demi pension

A meal plan at a European lodging that includes breakfast and one other main meal, usually dinner

Demographic segmentation

The process of categorizing people according to characteristics like age, sex or marital status.

Denied boarding compensation

Compensation owned to a passenger who is bumped if the airline cannot get the passenger to his or her destination with the originally scheduled time