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What is the main purpose of a client consultation?
To determine the client’s needs, skin condition, contraindications, and desired results before beginning a service
what is a Contraindication?
A condition or factor that makes a treatment inadvisable or unsafe for a client
What form should clients complete before receiving a service?
A client intake form or consultation card
What is included on a client consultation form?
Medical history, allergies, medications, lifestyle factors, and current skincare routine
What is informed consent?
A client’s written acknowledgment that they understand the nature, risks, and benefits of a treatment before it begins
What should an esthetician do if a client has an open lesion or contagious condition?
Refuse service and refer the client to a physician
How should an esthetician handle a dissatisfied client?
Listen calmly, show empathy, and offer solutions professionally
What is professional ethics?
Moral principles and values that guide behavior in the workplace
What is confidentiality in esthetics?
Keeping client information private and not sharing it without permission
How should client records be stored?
In a secure, confidential location where only authorized personnel have access
Why is draping important during a facial?
It protects the client’s clothing and ensures comfort and modesty
What does good professional image include?
Clean uniform, proper hygiene, neat hair, minimal jewelry, and a pleasant attitude
What is the most important communication skill for estheticians?
Active listening
How should an esthetician greet a new client?
With a warm, professional tone, eye contact, and a friendly demeanor.
What should be done after each service with a new or existing client?
Update their client record with notes about the treatment, products used, and results observed
What is the purpose of maintaining accurate service records?
To track client progress, prevent adverse reactions, and ensure consistent results
What is a professional boundary?
A clear line between professional and personal relationships that ensures respect and safety
Why should estheticians avoid diagnosing or prescribing?
Because only licensed medical professionals can diagnose or treat medical conditions
When should client consultation occur
Before each service, and updated as necessary at every visit
What should be done if a client discloses a serious health issue?
Recommend they consult with a physician before receiving certain treatments
What are the four main types of microorganisms that can cause disease?
Bacteria, viruses, fungi, and parasites
What is a pathogen?
A microorganism that causes disease
What are the three levels of decontamination?
Sanitation, disinfection, and sterilization
What level of decontamination kills most microorganisms on nonporous surfaces?
Disinfection
What level of decontamination completely destroys all microorganisms, including spores?
Sterilization
What agency regulates disinfectants used in salons and spas?
The Environmental Protection Agency (EPA)
What agency regulates workplace safety and health standards?
The Occupational Safety and Health Administration (OSHA)
What information does an SDS (Safety Data Sheet) provide?
Details on product safety, handling, storage, and first aid procedures.
What is the proper procedure when blood exposure occurs?
Stop the service, put on gloves, clean the area with antiseptic, apply a bandage, disinfect tools, and dispose of contaminated items in a labeled bag
How should implements be disinfected after use?
Clean with soap and water, rinse, dry completely, and then immerse in an EPA-registered disinfectant according to manufacturer directions
What is the first step in any decontamination process?
Cleaning (removing visible dirt and debris)
What are universal precautions?
Treating all human blood and bodily fluids as if they are infectious
What should you do if disinfectant is contaminated with debris?
Replace it immediately
What is the most effective way to prevent disease transmission?
Proper handwashing
What temperature water should be used to wash hands?
Warm water
What should you never mix disinfectants with?
Detergents or other cleaning products
What type of container should disinfected implements be stored in?
A clean, covered, and labeled container
What should be done with single-use items after each client?
Discard them in a covered waste container
What is cross-contamination?
The spread of microorganisms between contaminated and clean surfaces
Why is proper ventilation important in the treatment room?
To reduce chemical fumes, bacteria, and airborne contaminants
What is the largest organ of the human body?
The skin
What are the three main layers of the skin?
Epidermis, dermis, and subcutaneous (hypodermis) layer
What is the primary function of the skin?
To protect the body from injury, infection, and dehydration
What are the six main functions of the skin?
Protection, sensation, heat regulation, excretion, secretion, and absorption
What is the outermost layer of the skin?
The epidermis
What is the main structural protein in the skin?
Collagen
What protein gives skin its elasticity?
Elastin
What layer of the skin contains blood vessels, nerves, and glands?
The dermis
What is the subcutaneous layer made of?
Fat (adipose tissue) that provides insulation and cushioning.
What is melanin?
The pigment that gives skin, hair, and eyes their color and protects against UV damage
What are the two types of melanin?
Eumelanin (brown/black) and pheomelanin (red/yellow)
What are sebaceous glands responsible for?
Producing sebum (oil) that lubricates the skin and hair
What are sudoriferous glands responsible for?
Producing sweat to help regulate body temperature and eliminate waste
What are the three stages of hair growth?
Anagen (growth), catagen (transition), and telogen (resting)
What is the purpose of arrector pili muscles?
To cause hair to stand up when cold or frightened (goosebumps)
What are sensory nerve endings responsible for?
Detecting touch, pain, heat, cold, and pressure
What type of tissue gives skin its strength and structure?
Connective tissue
What are the two main divisions of the nervous system?
Central nervous system and peripheral nervous system
Which vitamin is produced in the skin when exposed to sunlight?
Vitamin D
What happens to the skin as we age?
Collagen and elastin fibers weaken, leading to wrinkles and sagging
What is the first step in a facial treatment?
Client consultation and skin analysis
What is the correct order of steps in a basic facial?
Cleanse, Analyze, Exfoliate, Steam/Extraction, Massage, Mask, Tone, then Moisturize/Sunscreen
What should always be done before starting a facial service?
Wash hands and sanitize the treatment area
What is the purpose of cleansing the skin?
To remove makeup, oil, dirt, and impurities from the surface
What is exfoliation?
The process of removing dead skin cells from the surface of the skin
What are two types of exfoliation?
Mechanical (physical) and chemical exfoliation
What is the purpose of steam during a facial?
To soften skin and open pores for deeper cleansing
What should not be used on couperose or sensitive skin?
Steam or harsh exfoliants
What is extraction?
The manual removal of comedones (blackheads and whiteheads)
What are the five basic massage movements used in facials?
Effleurage, petrissage, friction, tapotement, and vibration
Which massage movement is light and continuous with slow, rhythmic stroking?
Effleurage
Which massage movement involves kneading and squeezing the muscles?
Petrissage.
What direction should facial massage movements follow?
Upward and outward
When should massage be avoided during a facial?
On clients with inflamed acne, sunburn, or sensitive skin
What are the benefits of facial massage?
Improves circulation, relaxes muscles, promotes product absorption, and improves skin tone
What type of mask is best for oily or acne-prone skin?
Clay or mud mask
What type of mask is best for dry or mature skin?
Cream or paraffin mask
What should you always do before using electrical equipment?
Check that all cords are intact and properly grounded.
What is the purpose of the vacuum machine?
To suction dirt and impurities from the skin and improve circulation
What is the purpose of the high-frequency machine?
To kill bacteria, stimulate circulation, and aid in product penetration
What is galvanic current used for in esthetics?
To perform desincrustation (deep pore cleansing) and iontophoresis (product penetration
What is desincrustation?
A galvanic process that softens sebum and debris in follicles for deep cleansing
What is iontophoresis?
A galvanic process that helps water-soluble products penetrate deeper into the skin
What should be applied after a facial treatment?
Toner, moisturizer, and sunscreen
Why should sunscreen always be applied after treatments?
Because exfoliation and products can make skin more sensitive to UV rays
What are the three stages of hair growth?
Anagen (growth), catagen (transition), and telogen (resting)
During which stage should hair removal be performed for best results?
Anagen stage — when the hair is actively growing
What is the purpose of hair removal services?
To temporarily remove unwanted hair and improve the appearance of the skin
What is depilation?
Removing hair at the skin’s surface, such as shaving or using depilatory creams
What is epilation?
Removing hair from the follicle, such as waxing, tweezing, or sugaring
What is the difference between hard wax and soft wax?
Hard wax: applied thick, removed without a strip, ideal for sensitive areas
Soft wax: applied thin, removed with a strip, best for large areas like legs
What should be done before applying wax?
Cleanse the skin and apply a pre-wax solution or powder to absorb moisture
How should wax be applied?
In the direction of hair growth
How should wax be removed?
Quickly, in the opposite direction of hair growth, keeping the skin taut
What temperature should wax be before applying to the skin?
Warm, never hot, to avoid burns
What should be applied after waxing to calm the skin?
A soothing antiseptic lotion or post-wax cooling gel
What should be done if wax is accidentally double-dipped?
Discard the wax immediately — never double dip into wax
What is the main contraindication for waxing?
Skin irritation, sunburn, recent chemical peels, or use of certain medications (like Accutane or Retin-A).
Why should waxing not be performed on clients using Accutane?
Their skin is too thin and sensitive, increasing the risk of lifting or injury
How should tweezers be disinfected?
Clean with soap and water, then immerse in an EPA-registered disinfectant.