sold sales reps

voltage

number of cells in a battery x2 then you get voltage

wet cell battery packs

vent caps need watered, lead acid, shorter life than lithium and industrial lead acid

maintenance

possible vent caps needed no watering lead acid batteries

ah code

vendor number on the side of battery box

12-85v-13

12- number of cells in battery

85- amp hours per positive plates

v- vforce manufacturer force

13- total number of plates in each cell

specific gravity

Describe density of electrolyte to density of water full charge specific gravity lead acid- 1.285

cycles

one per 24 hour period not to exceed 300 cycles per year 6 days per week only 1500 cycles in the warranty

opportunity

more shorter charges throughout the day shorter battery life

conventional charge

recharge is done before next discharge 8 hr runtime 8 charging 8 cool

lead acid cycles

battery below 80 soc or above 80 soc (state of charge)

low maintenance battery

less watering maintenance than normal batteries requires battery charger setting

maintenance free

has limited capacity available and warranty special battery charging

high capacity

provides higher ah in standard size cases special charger could be required

fast charging

charged more frequently shorter battery life of 3 years or less. have two cords go into the battery

gassing

acid has been forced out of battery plates and starts to emit hydrogen gas bubbles

shedding

active material is removed from positive plates

scr

controlled electrolytes mixes at end of charge shorten charge charge time lowers battery temperature

high frequency modular 3

reduce costs smart charge high energy density smaller footprint

order acknowledgement process

a

-reconcile with quote- review and make any changes
present to customer
-changes to order
-visit customer asap after delivery

battery colors

red - 24v grey -36 blue -48

trust

tune in reflect understand share thoughts

qualify an opportunity

customer buying process
customer budget
customer timeline
crown sales position with customer

indirect strategy

produces high win rate use when crown is the nonincumbent and if crown can’t compete w competitor or when we have a solution the competitor doesn’t

decide stage

at disadvantage compared to competition

plan discovery stage

resource to customer
research and compare not specifically unique to competition

direct strategy

matches our strength against competitor head to head on product features benefits and price

shared strategy

divide and conquer. business is shared among 2 suppliers who must coexist. crown can work to acquire more

defend and expand

when crown is incumbent trying to eliminate competition from securing market share while crown grows with customer

dual strategy

shared/direct
shared/indirect
defend and expand/indirect
defend and expand/direct

stocking keeping unit

represents on unique inventory item

throughput

amount of merchandise shipped through a system or warehouse

selectivity

relative ability to access a pallet

fifo

first in first out

lifo

last in first out

stack space

difference between pallet load and the upright and difference between each pallet load

demonstration steps

exploration
preparation
demonstration
follow up

lift off

distance from the top of the pallet load and the bottom of the beam level

right angle stack

indicates narrowest aisle a lift truck can turn 90 degrees and stack or retrieve a load

clear height

vertical height that provides unobstructed clearance

4 key elements to design

storage system load
handling equipment
product rotation
layout

block stacking

pallets stacked on top of pallets on the floor

selective rack

most popular versatile least expensive and easy to modify

rack stacking

mechanical storage devices which allow individual pallets to be stored at height

double deep racking

high pallet density low skus high volume poor selectivity deep reach trucks requires straddling or bottom beam varying construction

fab

features
advantages
benefits
tangible aspect of a programs advantage describes what action a feature will perform when they lead to benefits

five characteristics of target audience

life interests
learning styles
expected goals
level of education
industry knowledge

time and material program

ideal for customers who want to manage their own repairs

planned maintenance

covers all essentials and basic maintenance based on average monthly usagefu

full maintenance

control costs and maximize uptime by ensuring proper operation and repair of major components and wearable parts

complete

helps customer budget and control costs associated with routine maintenance misuse or abuse

battery and charger maintenance

check cell battery to make sure its neutral charger is blown out and checked to match batteries

wire shelving

used in places where appearance is important and in applications that require casters to move the shelving more easily to keep dust from electric assembly applications

industrial steel shelving

open or closed shelving that depends on application 7-8 ft tall 500-1000 lbs per shelf. made with upright assemblies shelves side panels clips anchors

inspection

• vent cap removed if electrolyte is not at or above the element protector plate it needs deionized water

high bay

can be 2 or more levels with stairs that can lead to catwalk on each level can be high level and accessed by wave or sp. accomplished when you stack unit on top of other units and splice them together

rivet

beams connect to the angle posts with a rivet connector high profile beams used to increase capacity but cost more

concrete load

act as heavier load must factor if the customer is expecting a radical departure from an evenly distributed load into shelving specifications

bulk or wide span

store higher volume and larger parts with shelf capacities that range up to 4000 lbs per shelf

impact loading

any amount of impact when you load or unload can create an adverse loading situation and cause damage or product failure so to fix add reinforced angles installed in the front or sides

bracing

to prevent lateral movement for shelving side and back bracing is necessary accomplished with x arranged bars closed back and closed side shelving also provide necessary bracing

plumbness

installed w shelving plumb and level in all directions shelving that’s out of plumb results in reduced capacity and higher chance of tip over