Listening and Empathic Responding

These flashcards cover key vocabulary and concepts related to listening and empathic responding as discussed in the lecture.

Empathy

The ability to understand and share the feelings of another.

Effective Communication

The process of exchanging information in a way that is clear and understood by both parties.

Listening Well

The ability to fully understand both the content and the emotions behind what someone is saying.

Summarising

The skill of condensing information to ensure accurate understanding and invite further input from the other person.

Paraphrasing

A listening technique that involves conveying back the essence of what someone has said, including their feelings and attitudes.

Empathic Responding

Responses that reflect understanding of a person's feelings and emotions, often including 'reflection of feeling' statements.

Authenticity

Being genuine and sincere in communication, crucial for establishing trust in relationships.

Acceptance

The practice of recognizing and respecting a person as a valuable individual, which encourages open communication.

Controlling Behaviors

Communication patterns where practitioners dictate patient decisions with little to no input from the patient, hindering effective communication.

Stereotyping

Making assumptions about someone based on preconceived notions or generalizations related to their identity.

Depersonalizing

A communication issue where the focus shifts from the patient as an individual to a generalization, often leading to a lack of personal connection.

Falsely Reassuring Response

A type of response that offers false comfort to a patient, often invalidating their feelings.

Distracting Response

Changing the subject as a way to avoid addressing the patient's concerns or feelings.