Chapter 3 Recall Your Reading

The most important element in communication is ________ the message.

understanding

The communication loop is closed when the receiver provides ________ to the sender.

feedback

________ is the most vital skill for understanding a message.

listening

Healthcare workers must understand ________ as well as what people are saying.

body language

A medical record is a ________ that provides evidence of the care a patient has received.

legal document

All patient care must be included in the patient’s ________.

medical record

When healthcare facilities comply with medical documentation guidelines, they are more frequently ________ for patient services.

reimbursed

All telephone communication with patients becomes part of their ________.

medical record

________ skills involve understanding health information and are the strongest predictor of health status.

health literacy

More healthcare facilities are using ________ because of improved security and government-sponsored financial incentives.

electronic health records (EHRs)

Follow the rules for business communication when sending ________ because they may become part of the legal record of patient care.

emails

Respond to all emails within ________.

24 hours

A fax cover sheet identifies the recipient and protects private information by creating a ________.

physical barrier

For legal reasons, include a ________ statement with every e-mail of fax.

confidentiality statement