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system of shared meaning/symbol/experience/behaviors of a group of people
culture
study of the differences among cultures of different places
cross cultural communication
is the following an example of cross cultural communication or intercultural communication: american vs japanese
cross cultural
how do people from different cultures talk to eachother
intercultural communication
explain how we adapt our communication when we interact with others
communication accommodation theory
is CAT (communication accommodation theory) cross cultural or intercultural communication
intercultural
used when you are communicating with someone different than you
communication accommodation theory
would the following be considered in group or out group: tamu students, texas residents, 18-24 ages
in group
would the following be considered in group or out group: california residents, german students, 34-40 year olds
out group
language, speech (slang), non verbal messages (clothes) all communicate what
in/out group status
change speech behavior to match out group member (using smaller words or slowing down) is this convergence, divergence, maintenance or non accommodation
convergence
emphasize/increase difference to prove intentionality (using bigger words/ prove to outgroup that you are better) is this convergence, divergence, maintenance or non accommodation
divergence
dont change how you talk at all is this convergence, divergence, maintenance or non accommodation
maintenance
try to accommodate but it comes out wrong (talking too slowly to a point where it is unnecessary) is this convergence, divergence, maintenance or non accommodation
non accommodation
are people with less or more power supposed to accommodate
less power
do we as the US have a higher or lower power distance than before
higher
does the south or west have a higher power distance
south
are the following pros / cons of convergence, maintenance or divergence: increased attraction, social approval, increased persuasion, people will think you are nice
pros, convergence
are the following pros / cons of convergence, maintenance or divergence: incorrect stereotype of outgroup, perceived as being condescending, loss of personal identity, could be taken the wrong way
cons, convergence
are the following pros / cons of convergence, maintenance or divergence: upholding personal identity
pros, maintenance
are the following pros / cons of convergence, maintenance or divergence: apparent lack of interest or effort perceived as overly rigid
cons, maintenance
are the following pros / cons of convergence, maintenance or divergence: asserts power differences, increased sympathy
pros, divergence
are the following pros / cons of convergence, maintenance or divergence: perceived distant for out group, increased psychological distance, not slowing down to talk to a foreigner on purpose
cons, divergence
dr smith conducted research on how US businesses and Mexican businesses treated their employees differently as a result of these two countries' cultures. true or false is this cross communication research
true
when you are talking to a five year old and you are intentionally using shorter sentences, and words that are easier to understand is this called maintenance, divergence or convergence
convergence
at TAMU we use terms like howdy and gigem do we do this to indicate in or out group relationships
in group
convergence is always the preferred communication method in intercultural communication true or false
false
when someone intentionally emphasizes their difference in communication style this is called
divergence
North American was working in Indonesia as a consultant to
banks on disaster recovery. At one of his presentations to a
client, an Indonesian bank, he suggested that individual
employees who did a good job ought to be given greater
recognition, by which he meant singling them out for praise in
front of their colleagues. His audience was horrified. Which of hofstedes dimensions does this represent
individualism/collectivism
how people define themselves and their relationship with others
individuals vs collectivism
consider the individual the most important entity in any social setting, stress independence rather than dependence are both characteristics of individualism or collectivism
individualism
reward individual achievement and value each individuals uniqueness are both characteristics of individualism or collectivism
individualism
the views, needs and goals of the group are more important than those of individuals and obligation to the group is the norm, behavior is guided by duty not by individual pleasure or rewards are both characteristics of individualism or collectivism
collectivism
self is defined in relation to others not as distinct from others, focus on collaboration rather than competition are both characteristics of individualism or collectivism
collectivism
Lukas, who is from Germany, is traveling with his Vietnamese girlfriend, Linh. Before the trip, Lukas makes a detailed plan that lists exactly what time they should leave the hotel, which train to take, how long to spend at each attraction, and where to have lunch. Linh, however, prefers a more relaxed approach. She wants to stroll through the city, see what looks interesting, and choose a restaurant when they feel hungry. As the day goes on, Lukas becomes frustrated when Linh suggests changing the plan, while Linh feels restricted by Lukas's strict schedule Which of hofstedes dimensions does this represent
uncertainty avoidance
refers to the extent to which people within a culture are made nervous by situations which they perceive as unstructured, unclear or unpredictable
uncertainty avoidance
is the following high or low uncertainty avoidance culture: strict codes of behavior and a belief in absolute truth
high
is the following high or low uncertainty avoidance culture: accept ambiguity and lack of structure more easily and more likely to take risks, innovate and value thinking outside of the box
low
An American university and a Vietnamese university have started
a joint master's program in business administration. As part of
this program, Vietnamese students study for one year in the
States with their American counterparts. After the first semester
had started for two months, the Vietnamese students thought,
"Students' proper respect for teachers was discouraged by a
loose order, and students were conditioned to chat all the time
and to behave in other disorderly ways. This background makes
proper and respectful behavior in class hard for an American
student." Which of hofstedes dimensions does this represent
power distance
the extent to which people with little power in society consider inequality normal and acceptable
power distance
are the following high or low power distance: greater centralization of power and importance placed on status and rank, wide salary gap, accept power as a scarce resource: power differences are natural and inevitable
high
are the following high or low power distance: value the minimization of power differences, people in the hierarchy are not assumed to be superior, people lower in power believe that through motivation, hard work they can achieve power
low power distance
would someone with high or low uncertainty avoidance culture take more risks
low
the relationship between biological sex and what is considered sex appropriate behavior
masculinity vs femineity
traditional gender roles is this masculine or feminine
masculine
assertive, ambitious, competitive is this masculine or feminine
masculine
supportive, nurturing, deference is this masculine or feminine
feminine
few rigid roles for behavior based on biological sex is this masculine or feminine
feminine
Swedish policy allows parents to take paternity or maternity leave
at their discretion. When Sweden first initiated the policy, the
managing director of the Swedish Post Service created an uproar
by announcing his intention to take paternity lave for a number of
months to stay home with his new born child. At a press
conference, he explained that executives do not differ from other
employees: everyone wants to needs to balance work with family life Which of hofstedes dimensions does this represent
masculinity/femineity
clear division of labor, don't do the other sex work is this masculine or feminine culture
masculine
is the following high or low masculine culture: men work, make money and be productive while women take care of the children
high
is the US/UK/ Japan considered masculine or feminine
masculine
are scandanavian countries masculine or feminine
feminine
is this masculine or feminine: good work/life balance since both the man and women will work
feminine
Hiroshi, a university student from Japan, is planning his future
carefully. He has already mapped out a 10-year plan: pursue graduate
school, gain experience in a stable company, save money steadily,
and eventually buy a home near his parents. His friend, Emily, an
American student, has a very different outlook. She wants to find a fun
job right after graduation, use her earnings to travel, and isn't worried
about long-term savings yet. When Hiroshi talks about retirement
planning, Emily laughs and says, "We're only 22! Let's enjoy life while
we're young." Hiroshi feels frustrated that Emily doesn't take the future
seriously, while Emily thinks Hiroshi is too focused on distant goals. Which of hofstedes dimensions does this represent
long term/short term orientation
future orientation, focus on thrift and perseverance, achieving distant goals (having long term plans and friends)
long term orientation
present/past orientation, desire for immediate gratification, "I live for now"
short term orientation
are china, japan and korea long or short term orientation countries
long term
does america have long or short term orientation
in the middle
Carlos, from Mexico, and Ji-woo, from South Korea, are exchange
students who just finished their final exams. Carlos suggests
celebrating by going to the beach for the weekend, spending money
on good food, and relaxing with friends. Ji-woo hesitates. She feels it's
more important to save money, get ahead on coursework, and show
discipline. Carlos thinks Ji-woo is too serious and doesn't know how to
have fun, while Ji-woo thinks Carlos is careless and lacks self-control. Which of hofstedes dimensions does this represent
indulgence/restraint
are the following components of indulgence or restraint: cultures that allow relatively free gratification of human desire related to enjoying life and having fun, people value freedom of expression, spending on enjoyment
indulgence
are the following components of indulgence or restraint: it is normal/natural to have fun, optimism, desires/enjoyment
indulgence
cultures that supress gratification of needs and regulate it by strict social norms, people emphasize duty, motivation and self control
restraint
are the following components of indulgence or restraint: regulation on how you enjoy life
restraint
if you wait 20 years for them to build the perfect house is this long or short term orientation or indulgence/restraint
long/short term orientation
skipping class to go to ACL is this long or short term orientation or indulgence/restraint
indulgence/restraint
purposeful communication used by organizations to achieve organizational goals
strategic communication
Goal (long term outcome) and strategy both fall under what
strategic communication
mission statement/vision both are apart of what in terms of strategic communication
goals
determine what should be done to achieve a goal
strategy
the following jobs: advertising, Public relations, marketing, health campaign, political campaIgn you can get from
strategic communications
all behavior is intentional, attitude and normative beliefs all fall into assumptions of
theory of planned behavior
the sum of beliefs about something
attitude, theory of planned behavior assumption
your perception about what others in your social network expect you to do
normative beliefs, theory of planned behavior assumption
simply being in favor of a behavior doesn't mean you will do it true or false
true
what theory is the precursor to the theory of planned behavior
theory of reasoned action
in the theory of reasoned action what two things do we need before behavioral intention
attitude toward behavior and subjective norm
attitude toward act or behavior
what you think
subjective norm
how others feel about it "all of my friends have it"
behavioral intention
should i buy it
buying the item
behavior
attitude toward the act or behavior and subjective norm both give you
behavioral intention
"everyone is talking about this trend" what are they trying to change (is it attitude toward a behavior or subjective norm)
subjective norm
the water will stay cold in your stanley if you get one what are they trying to change (is it attitude toward a behavior or subjective norm)
attitude
what is the main difference in the theory of planned behavior vs the theory of reasoned action
perceived behavioral control
in the TBP are the attitude, normative beliefs and perceived behavioral control independent or dependent variables
independent
in the TBP is the behavioral intention the independent or dependent variable
dependent
in the TPB is the behavior an independent or dependent variable
dependent
how strong the feeling is
belief strength
what others think you should do
valued others beliefs
buy if you care about what people think about you
motivation to comply
belief that you can do it physically
self efficacy
out of your control ex: I have to work
controllability
belief strength and evaluation go with: attitude, normative beliefs or perceived behavioral control
attitude
valued others beliefs and motivation to comply go with attitude, normative beliefs or perceived behavioral control
normative beliefs
self efficacy and controllability go with attitude, normative beliefs or perceived behavioral control
perceived behavioral control
attitude, normative beliefs, perceived behavioral control all give you
behavioral intention
explains why and when people follow health campaigns
extended parallel processing model
what is good and gets your attention but too much is disturbing
fear
go to every class or fail, big motivator to encourage others, no sunscreen = cancer are all things that play into the
fear appeal