CONFLICT

What is it

a perception process or divergence in interest, it takes two to form it

Perspectives

1. Traditional

2. Interactionists

3. Conflict Managment Perspective

Traditional

Any should be avoided, comes in between wars, its and indicator of malfunction

Interactionist

A level of conflict is neccesary for effectivetly

1. Functional Conflict ( Task Conflict, Process Conflict, Relationship conflict)

2. Dysfunctional Conflict

Conflict Managment Perspective

The conflict doesnt matter, its the way we manage it can increase the positive outcome, prepare individuals

Process of conflict

1. Potencial opposition or incompability

2. Cognition or personality

3. Intention or strategies

4. Behavior

5. Results

1. Potencial Opposition or incompability

• Communication, it can be to little or too much

• Structure, ambiguity or responsabilty

• Personal Variables, individual differences

Cognition and personality

• Perceived Conflict → not involved

• Conflict warned → emotional involved

Intentios or strategies

• compete

• collaborate

• avoid

• yield

• compromise ( neither is happy)

4. Behavior

• Conflict visible

• Sometimes can deviate from og intentions

5. Results

• Functional

• Dysfunctional

• Handling of the conflict functional

Negotiation

1. Distributive ( Win-Lose)

2. Integrative (Collaborate, bigger market share)