Ch 4 HR MID 2

What is workflow design?

The process of analyzing tasks required to produce a product or service efficiently.

What is a job?

A set of related duties.

What is a position?

The set of duties performed by a particular person.

What are inputs in workflow analysis?

Materials, equipment, and human resources (knowledge, skills, abilities).

What are work processes?

Activities employees perform to produce outputs.

What is job analysis?

The process of collecting detailed information about jobs.

What does job analysis produce?

Job descriptions and job specifications.

What is a job description?

A list of tasks, duties, and responsibilities (TDRs) of a job.

What is a job specification?

A list of knowledge, skills, abilities, and other characteristics (KSAOs) required for a job.

What are KSAOs?

Knowledge, skills, abilities, and other characteristics required to perform a job.

What is knowledge?

Factual or procedural information needed to perform a task.

What is skill?

Level of proficiency in performing a task.

What is ability?

A general capability that an individual possesses.

Why is job analysis important?

It supports HR activities like selection, training, performance appraisal, and compensation.

What are sources of job information?

Incumbents, supervisors, DOT, and O*NET.

What is PAQ?

A standardized questionnaire used to analyze jobs based on work behaviors and conditions.

What is job design?

The process of defining how work will be performed and tasks required.

What is job redesign?

Changing an existing job design.

What is industrial engineering?

Designing jobs for maximum efficiency by simplifying tasks.

What is the Job Characteristics Model?

A model that explains how job features affect motivation.

What are the 5 job characteristics?

Skill variety, task identity, task significance, autonomy, and feedback.

What is skill variety?

Using different skills in a job.

What is task identity?

Completing a whole piece of work from beginning to end.

What is task significance?

Impact of a job on others.

What is autonomy?

Freedom to make decisions about how work is done.

What is feedback?

Information about performance effectiveness.

What is job enlargement?

Adding more tasks to a job.

What is job extension?

Combining multiple simple jobs into one.

What is job rotation?

Moving employees between different jobs.

What is job enrichment?

Adding decision-making authority and responsibility to a job.

What are self-managing work teams?

Teams that manage an entire work process with high autonomy.

What is flexible work schedule?

Employees choose their working hours within limits.

What is job sharing?

Two part-time employees share one job.

What is telework?

Working remotely outside the office.

What is ergonomics?

Designing jobs to reduce physical strain on workers.

Why is ergonomics important?

It improves safety and reduces injuries.

What is designing for mental capabilities?

Reducing mental strain by simplifying tasks and information.

What is a competency model?

A model describing skills and abilities needed for success in a job.

What is a competency?

A personal capability that enables effective job performance.

What are trends in job analysis?

Jobs are flexible, evolving, and require broader responsibilities.

What is centralized structure?

Decision-making is concentrated at the top.

What is decentralized structure?

Decision-making is spread across levels.

What is functional structure?

Jobs grouped by functions like HR or marketing.

What is product/customer structure?

Jobs grouped by product or customer type.