CH 15 MO

_______ are empowered to assume responsibility and autonomy to complete identifiable pieces of work for an organization.

Self-managed work teams

Managers can increase group cohesiveness by

effectively managing diversity within groups.

_______ task interdependence exists when the work of each group member is completely dependent on the work performed by the other group members.

Reciprocal

Managers at Comstat Technology establish a group, or a(n) _______ team, comprised of engineers from Germany, Japan, and the United States for the design and manufacture of a new vehicle.

cross-cultural

A sales manager creates a weekly group sales target of $10,000 for her employees. To entice her group members to achieve this target, she rewards each member who reaches $2,000 in sales. This approach creates _______ task interdependence.

pooled

When assembling a group, what should a manager do regarding resources?

Assign only the level of resource necessary to achieve goals and allow work to be effectively split across members.

During a leadership workshop, employees are divided into groups to role play and discuss lessons learned. Based on the high energy and unique perspectives provided by Group A during the last read-out, attendees are now favoring joining Group A. Group A possesses

cohesiveness.

A team member is more likely to engage in social loafing when

the group is excessively large.

A small group of employees from the marketing department of an organization get together for breakfast every Monday so they can discuss various personal and professional topics. This is an example of a(n)

informal group.

Cole's work group is responsible for creating product user manuals. The group is becoming increasingly frustrated with the development team, which continues to push out the dates for providing product information for the manuals. This is an example of

intergroup conflict.

Which statement is true about a command group?

A command group consists of employees who report to the same supervisor.

Javier recently joined a team of scientists who work together in a shared lab environment. All team members have the expertise and experience needed to develop next generation pharmaceutical products. Javier is part of a(n)

research and development team.

Managers need to empower self-managed teams, provide sufficient autonomy to them, and ensure that its members are motivated in the _______ stage of group development.

performing

When a group experiences high cohesiveness, it will exhibit

high emphasis on group goal achievement.

_______ refers to increases in performance that result when individuals and departments coordinate their actions.

Synergy

_______ task interdependence exists when group members must perform specific tasks in a prescriptive order

Sequential

Raul knows there are tasks the team still needs to complete, but he chooses not to get involved in more activities as he is confident others in the group will pick up the slack. Raul is exhibiting

social loafing.

_______ are task forces that are relatively permanent.

Standing committees

In order to take advantage of the potential for synergy, managers should

build groups with members possessing complementary skills and knowledge.

_______ refers to how much influence the work of one group member may have on the work of another.

Task interdependence

Cole's work group is responsible for creating product user manuals. The group is becoming increasingly frustrated with the development team, which continues to push out the dates for providing product information for the manuals. This is an example of

intragroup conflict.

intergroup conflict.

What challenge might a manager face if choosing a smaller group size to accomplish a project?

Developing specialized expertise can be more difficult with smaller groups.

The software development and test teams work together closely to deliver new products. Until the software developers have written and tested the code for each new feature, the test team cannot begin its testing. This illustrates a(n) _______ task interdependence.

sequential

How might team meetings proceed with an overly cohesive team?

Meetings might start with excessive personal discussion and struggle to efficiently complete meeting tasks.

_______ is when groups experience conflict within the group.

Intragroup conflict

Environmentally conscious members within a company organize weekly meetings to discuss how their company can use fewer Styrofoam cups and less paper. The members constitute a(n) _______ group.

interest

_______ task interdependence exists when group members must perform specific tasks in a prescriptive order.

Sequential

To enhance both individual and group performance, Klaus uses the _______ process by encouraging Jackie to take the initiative to accept additional responsibilities and expand her existing focus.

role-making

An assembly line is an arrangement of workers and machines in which a product passes consecutively from one process to another in a set order until completed. The assembly line group exemplifies

sequential task interdependence.

A group exhibiting _______ may perform poorly due to an inability to evaluate and change its dysfunctional norms.

high conformity

Kimberly suspects that some members of her command group are not contributing as much as other members and yet the overall goals of the group are being met. What could Kimberly do to minimize any social loafing that might be taking place?

Clearly communicate to all members why each individual contribution is valuable to the organization.

Members of a task force were recruited to provide specific perspectives to resolving a specific problem; however, the manager empowered the group to evolve their individual activities and contributions as needed to succeed. The executive is encouraging

role-making

For a self-managed team to be most effective, a manager must

provide training in the required fields to all the team members.

The higher the cohesiveness of a group, the higher the _______ in the group.

level of participation

In comparing the characteristics of teams and groups, it can be said that

the intensity with which members work together is always higher in a team than in a group.

To further promote innovation among team members, a manager should avoid

closely directing or supervising the group.

Top management at a company organizes the employees into departments focusing on functions such as sales, product development, and customer service. These departments represent _______ groups

command

Which of the following statements is true with respect to groups and teams?

The intensity with which members work together is always higher in a team than in a group.

Performance gains that result when individuals and departments coordinate their actions is called _____.

Synergy

Groups established by managers to attain organizational goals are called:

Formal groups

A team whose members work face-to-face and have the expertise and experience needed to develop new products is called a(n) _____.

Research and development team

A group of workers form a group so that the members can interact with each other socially both on and off the job. This is an example of a(n) ___

Informal group

A small group of marketers from different departments of an organization get together every Friday and go to lunch, where they discuss various topics. This is an example of:

An informal group

The management of a popular sporting equipment manufacturer, as a part of their advertising strategy for their latest product, has put together a team to market their product across the country. The team put together for this purpose is called a(n):

Formal group

Team members within a particular group are generally more fixated on coming to a common, agreeable solution over accurately assessing the problems that the group is facing. This type of faulty group decision making is called _____.

Groupthink

A group of telephone operators in a telecommunications company who report to the same supervisor are part of a(n) _____.

Command group

When the CEO of an organization redesigns the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating _____.

Command groups

A group of machinists in a manufacturing plant who report to the same shop foreman is an example of:

A command group

Task forces that are relatively permanent are referred to as:

Standing committees

Work groups that are empowered to assume responsibility and autonomy to complete identifiable pieces of work for an organization are referred to as:

Self-managed work teams

Informal groups composed of employees who enjoy one another's company and socialize with one another are called:

Friendship goals

____ exists when group members make separate, independent contributions to group performance.

Pooled task interdependence

____ exists when group members must perform specific tasks in a predetermined order.

Sequential task interdependence

An assembly line is an arrangement of workers, machines, and equipment in which the product being assembled passes consecutively from one process to another in a particular order until completed. From this definition of an assembly line, it can be inferred that an assembly line group exemplifies _____.

Sequential task interdependence

When the work of each group member is completely dependent on the work performed by the other group members but isn't restricted to a particular sequence, it is known as _____.

Reciprocal task interdependence

Motivation in groups with _____ will be highest when managers reward group members based on individual performance.

Pooled interdependence

The set of behaviors and tasks that a member of a group is expected to perform because he is a member of the group is known as:

A group role

When managers see the need to modify the roles of members within an existing group, members of the group are encouraged to take on additional responsibilities. This is called _____.

Role making

When Ken, the manager of Transporters Inc., put together a new marketing team, he assigned clear roles and responsibilities to all the members of the team and appointed Kyle to lead the team. Kyle is a(n):

Formal leader

The members of a particular group are getting to know one another and attempting to reach an understanding of how each of them should act within the group. This stage of group development is called _____.

Forming

When developing groups, it is highly unlikely that the members of a group will come to common understandings immediately. There will almost always be disagreements and a conflict of ideas. This stage of group development is called _____.

Storming

During which stage of group development does group camaraderie begin to emerge?

Norming

Managers need to empower self-managed teams, provide sufficient autonomy to them, and ensure that its members are motivated in the _____ stage of group development.

Performing

A task force submits its final report on the project that they had been working on before disbanding. At which stage is the group operating?

Adjourning

Shared guidelines or rules of behavior that most group members follow are called:

Group norms

A group will perform poorly due to its failure to change its dysfunctional norms when the members of the group have _____.

High conformity

The members of a cross-functional team have an informal agreement that whenever a team member goes out of town on business, that team member will leave a phone number where he or she can be reached by the other members of the team. This arrangement is known as:

A group norm

The degree to which the members of a group are attracted to membership in the group is known as:

Group cohesiveness

Which of the following is a consequence of high group cohesiveness?

High emphasis on group goal achievement

Which of the following is a consequence of group cohesiveness?

Level of conformity to group norms

The higher the cohesiveness of a group, the higher the _____ in the group.

Level of participation

The tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone is known as:

Social loafing

Which of the following cases would most likely result in a team member engaging in social loafing?

When the group is excessively large

A member of a task force does not work as much as the others in the team, as he is confident that the others will account for his slacking. This group member is exhibiting _____.

Social loafing