WEEK 3 SDS PAE1

Benefits of Delivering Excellent Customer Service and Components of Service

A Service

is a means of delivering value to customers by facilitating outcomes that customers want to achieve without the ownership of specific costs and risks.

It is something that meets a need or fulfill a demand. It consider and potentially measure the level design and delivery success.​

Physical Product

Four main components of a service

is whatever the organization transfers to the customer that can be touched. It is a tangible and physically real.

Service Product

Four main components of a service

The is the core performance avail by the customer, the flow of events designed to provide a desired outcomes.

Service Environment

Four main components of a service

The can also signal the intended market segment and position the organization.

Service Delivery

Four main components of a service

The refers to what actually happens when customers buy the service.

Communication barriers

are any factors that prevent us from effectively exchanging and understanding messages. They can be physical, cultural, linguistic, or emotional, and can occur within or between individuals, groups, or organizations.​

Better service benefits everyone

Benefits of Excellent Service

In private sector, customer service is a top priority because unhappy customers tend to purchase less or churn resulting in significant revenue loss.

Winning the Majority Vote

Benefits of Excellent Service

Happier customers are less likely to end their relationship with your business. It works the same way for governments. Providing great customer service might just be the key to winning over the majority vote.

Greater workforce productivity

Benefits of Excellent Service

If one of the main goals of the government is to boost the long-term growth of a nation, then maintaining or increasing productivity rate is crucial.

Attracting investments

Investments play an integral role in helping economic growth and investors are usually attracted to countries with efficient and stable government systems.

Benefits of Excellent Service

The Medical Model

Three Models of Human Service Delivery

looks at symptoms, illness and sickness​

The Public Health Model

Three Models of Human Service Delivery

looks at how illness affects population and focus is on education, prevention and nutrition

The Human Service Model

Three Models of Human Service Delivery

Looks at the client and their environment.