Ch 39: Patient Reception: Test Bank

When the medical assistant opens the office, what should they do first?

Unlock file cabinets, paper medical record files, and medication cabinets

Which of the following is NOT included in organizing activities for the day?

Paying the bills for the office

How might the medical assistant prepare the telephone system for the day's activities?

Notify the answering service that the office is open

How many folders are necessary to set up a manual tickler file?

43

What may be attached to the paper medical record for each patient who is going to be seen that day in the office?

Charge slip

Which of the following activities is the medical assistant most likely to perform just before patients start arriving?

Print appointment schedules for each provider

What does the medical assistant do in the morning to prepare the medical office laboratory?

Run the controls to make sure that equipment and supplies are working properly

Which of the following is usually performed by the medical assistant while closing the office?

Lock the door through which patients enter the office

Why is it important to acknowledge everyone who enters the office as soon as possible?

It prevents patients from feeling awkward

What is the purpose of a sliding window between the waiting room and reception desk?

To prevent patients in the waiting room from hearing confidential patient information

What is usually included on the same form that allows the office to release information to the insurance company for billing purposes?

Patient information form

What is it called when the office receives payments directly from the insurance company that they do not have a contract with?

Assignment of benefits

What is required under HIPAA related to the medical office statement of privacy practices?

The patient must sign a form acknowledging the opportunity to read or receive a copy of the office privacy practices

For which of the following patients must the medical assistant verify insurance coverage every time the patient visits the office?

Patients with Medicaid

How is the information on a patient's insurance card usually recorded if the medical office uses an electronic health record (EHR)?

The insurance card is scanned into the EHR

Which of the following forms are usually filled out by the patient before the patient sees the provider?

Patient history form

What should the medical assistant verify for accuracy at each visit for an established patient?

The patient's address and telephone number

How does the medical assistant verify that a patient's insurance will cover a procedure that will be done in the office?

Call the insurance carrier

When making an appointment for a patient in a managed care plan who says that he has a referral from another provider, what should the medical assistant tell the patient?

The office of the referring provider must provide a written or electronic referral form

Written referrals usually state which of the following items?

All of these

Who is responsible for identifying the charges for which the patient will be billed?

Provider

Under a managed care plan, what is the fixed amount of money that a patient is required to pay each time they receive treatment?

Copayment

When is the patient placed in an examination room?

After all front office paperwork has been completed

Why may some providers in a medical office not be accepting patients?

They are planning to retire or move

What is an advantage of having a patient information booklet?

It can be a useful tool to market the medical office and attract new patients

A tickler file is used to contain charge slips for all patients to be seen on a given day.

False

The medical assistant should perform a visual check of the office and waiting room daily to check for safety hazards, such as items blocking hallways.

True

At the end of the day, all the money in the cash drawer should be added to the daily bank deposit.

False

When closing the office, some rooms or areas should be locked including any paper medical record files.

True

The medical assistant should photocopy both sides of the patient's insurance card or scan it into the EHR.

True

Every patient must be given a written copy of the office's privacy statement.

F

The medical assistant may need to verify the patient's insurance coverage each time the patient visits the medical office.

True

When a provider sees a patient with a managed care referral, the provider is usually allowed to bill charges that insurance does not pay to the patient.

False

New patients should be given information that includes the specialties of the providers in the medical office and the basic philosophy of the providers.

True

A website is a useful tool for providing information about a medical office to the office's patients and the general public.

True