managerial functions and principles of QM

What is directive behavior?

Telling people what to do, how to do it, and when

What is supportive behavior?

Listening to people, providing assistance, facilitating their involvement in problem solving

What are the four styles of leadership?

1. Directing

2. Coaching

3. Supporting

4. Delegating

What is directing leadership?

Focuses on getting a task completed, doesn’t focus much on relationships (ex. A new person on the workforce)

What is coaching leadership?

A high focus on both achieving the task and developing a relationship

• very demanding and requires extra time and effort

What is supporting leadership?

A low focus on tasks and a high focus on developing a relationship

What is a delegating leadership?

Low focus on both task and relationship building

• ex. A person who has been on the workforce for years who can work independently

What are the components of the management process?

1. Planning

2. Organizing

3. Directing

4. Implementing

What are components of the planning aspect in management?

• helps attain desired goals

• Mission statements

• Innovation and vision

• Address key issues

• Goal setting

• Who, what, when, where

What are components of the organizing aspect of management?

Determining the steps needed to implement a successful plan

• allocation

• Funds

• Staffing

• Decision marking

Effective organization in the laboratory includes what attributes?

Coordinating, communicating, collaborating, prioritizing, team building

What task makes up 40-50% of the manager’s efforts?

Directing/leading

What are components of implementing in managerial processes?

Helps put the plan into operation

• measuring and assessing the outcomes

• Helps to anticipate problems and take preventative action

Which step of management function (planning, organizing, directing, implementing) is most important?

Planning