Nursing Communication and Interview Techniques

Vocabulary and key concepts regarding patient communication, interview strategies, and clinical observations from the lecture transcript.

Sitting Down

A key ingredient to a really good interview that makes patients feel as though you spent more time with them, potentially perceiving a few minutes as thirty minutes.

Crisis/Anxiety State

A state where a patient is so distracted or anxious that their ability to receive information is comparable to teaching a two-year-old.

Open-ended Questions

Questions designed to elicit a narrative response, allowing the patient to speak in their own words and reveal information through a paragraph-style reply.

Closed-ended Questions

Questions used to obtain a specific fact to fill in a blank, typically resulting in one-word answers such as "yes" or "no."

Leading Question

A question used to get people to elaborate more on information or details, though it can be non-therapeutic if it points the patient toward a specific answer.

Why Questions

Questions considered non-therapeutic and confrontational in nursing; they are rarely used because they discourage communication and make individuals feel defensive.

Para-verbal Communication

The way in which words are spoken, including factors such as speed, pitch, or whether the speech is sluggish or high-pitched.

Non-verbal Communication

The relaying of information through behavior or presence that goes beyond the literal words being said.

Hypovolemia

A fluid volume deficit that can result in poor brain perfusion, causing a person to become more confused.

Select All That Apply Questions

A testing format where the student should look at each answer choice as a true/false statement.

Inpatient Education Barriers

Situations where a patient is sick or not feeling well (e.g., learning to use a glucometer while hospitalized) and cannot absorb information, leading to potential non-adherence.