Chapter 3 Public Speaking - Listening

Distance Listening

Occurs when audience members listen to a speech online or other remote public speaking context

Information Overload

Occurs when individuals receive too much information and are unable to evaluate it in a meaningful way.

cultural norms

Prescriptions for how people should interact and what messages should mean in a particular setting.

enthnocentrism

The belief that your worldview, based on your cultural background, is superior to others’ worldviews.

mindlessness

Occurs when individuals view something as unimportant, trivial, routine, or habitual and fail to focus their attention on it.

External Noise

Conditions in the environment that interfere with listening.

Internal Noise

Thoughts, emotions, and physical sensations that interfere with listening.

thought speech differential

The difference between the average person’s rate of speaking and the rate at which listeners can comprehend a message.

pseudo listening

Occurs when someone appears to be listening but is actually thinking about or attending to something else.

dialogue

Occurs when communicators are sensitive to each other’s needs and communicative goals, actively listen, and respond appropriately and effectively.

monologue

Occurs when communicators are concerned only with expressing their own ideas and their own individual goals.

communication climate

The psychological and emotional tone that develops as communicators interact with one another

mindful listening

Occurs when you remain in the moment and attending completely to what the other person has to say without evaluation

slow listening

Occurs when individuals carefully attend to the speaker’s verbal and nonverbal messages as well as the larger cultural, social, and political context in which the message is conveyed.

Listening anxiety

Anxiety produced by the fear of misunderstanding, not fully comprehending, or not being mentally prepared for information you may hear