GE142: How miscommunication happens

Miscommunication

Problems that arise when communication is flawed

Confusion, animosity, or misunderstanding

Results from miscommunication

Resulting of added challenges

Why is communication so complex, even face-to-face?

Transmission Model

A simplistic view of communication as a message moving directly from one person to another

Transactional Model

A face-to-face and simultaneous forms of interaction as a dynamic, ongoing process where participant acts both sender and reciever

Communication Model

A model where communication between people is seen as a game of catch

The many added challenges of communicating

What does transactional model acknowledge?

As a game of catch

How does communication model view communication between people?

Subjective Interpretation

Understanding or exaplining something based on personal feelings, opinions and experiences rather than objective facts

Subjective lenses

how does humans send and recieve messages?

Perceptual filters

Continually shifts meanings and interpretations in communication

It gows exponentially

What happens to the vomplexity of communication as more people are added?

Perception of the world

Influenced by elements of your experience, including your culture, community, and family.

Practices to navigate our daily interactions for better communication

• Recognize that passive hearing and active listening are not the same

• Engage actively with verbal and nonverbal feedback of others, and ajust your message to facilitate greater understanding

• Listen with your eyes and ears, as well as with your gut

• Remember that communication is more than just words

• Take time to understand as you try to be understood

• Be open to what the other person might say

• Be aware of your personal perceptual filters

• Don’t assume that your perception is objective truth

Active Listening

A communication technique where you give the speaker your full attention to fully understand their message

Comprehensive Listening

An active process of focusing on understanding and absrobing the meaning, ideas and key points of a message

Eyes, Ears and Gut

What you should listen with, in comprehensive listening

Mutual Understanding

Two or more people have shared comprehension and agreement on a situation

Perceptual Filter Awareness

It refers to the process of taking in new information and interpreting it according to prior experiences and cultural norms

“This is how I see the problem, but how do you see it?”

What question should you ask to understand another person’s point of view?

Being aware of your personal perceptual filters

What will help you work toward sharing a dialogue with others to reach a common understanding together?