Chapter 7: Active Listening and Communication

Vocabulary flashcards covering the stages of effective listening and the consequences of active listening failures based on the Chapter 7 transcript.

Effective listening

A process that consists of five components: receiving, attending, understanding, responding, and recalling.

Receiving

The first component of effective listening mentioned in the chapter notes.

Attending

The second component of the effective listening process.

Understanding

A component of effective listening; in the provided example, a lack of this led to an inability to properly respond to a coworker.

Responding

The component of effective listening that involves reacting to the speaker; it cannot be done properly without understanding.

Recalling

The final component of the effective listening process listed in the chapter.

Active listening

A skill set that helps create more positive and respectful conversations and prevents being set only on one's own ideas.

Cultural differences

In the personal encounter described, these were the root cause of a listening failure between an older coworker and someone suggesting a technological approach.