WEEK 4 SDS PAE1

Ease of Doing Business and Efficient Government Service Delivery Act of 2018

Red tape

Is excessive regulation or rigid conformity to formal rules that is considered redundant or bureaucratic and hinders or prevents action or decision-making. It is usually applied to governments, corporations, and other large organizations.

Anti-Red Tape Act

An act to improve efficiency in the delivery of government service to the public by reducing bureaucratic red tape, preventing graft and corruption, and providing penalties therefore

Simple Transactions

refer to requests or applications submitted by clients of a government office or agency which only require ministerial actions on the part of the public officer or employee, or that which present only inconsequential issues for the resolution by an officer or employee of said government office.

Complex Transactions

refer to requests or applications submitted by clients of a government office which necessitate the use of discretion in the resolution of complicated issues by an officer or employee of said government office, such transaction to be determined by the office concerned.

Frontline Service

refers to the process or transaction between clients and government offices or agencies involving applications for any privilege, right, permit, reward, license, concession, or for any modification, renewal or extension of the enumerated applications and/or requests which are acted upon in the ordinary course of business of the agency or office concerned.

Irrelevant requirement

refer to any document or performance of an act not directly material to the resolution of the issues raised in the request or needed in the application submitted by the client.

Fixer

refers to any individual whether or not officially involved in the operation of a government office or agency who has access to people working therein, and whether or not in collusion with them, facilitates speedy completion of transactions for pecuniary gain or any other advantage or consideration.

The head of the office or agency

Who is accountable for the implementation of this act?

shall be primarily responsible for the implementation of this Act and shall be held accountable to the public in rendering fast, efficient, convenient and reliable service.

Denial of Request for Access to Government Service

Any denial of request for access to government service shall be fully explained in writing, stating the name of the person making the denial and the grounds upon which such denial is based.

Acceptance of Applications and Request

All officers or employees shall accept written applications, requests.

The responsible officer or employee shall acknowledge receipt of such application and/or request by writing or printing clearly thereon his/her name, the unit where he/she is connected with, and the time and date of receipt.

​The receiving officer or employee shall perform a preliminary assessment of the request so as to promote a more expeditious action on requests.

Action of Offices

All applications and/or requests submitted shall be acted upon by the assigned officer or employee during the period stated in the Citizen's Charter which shall not be longer than five working days in the case of simple transactions and ten (10) working days in the case of complex transactions from the date the request or application was received

​No application or request shall be returned to the client without appropriate action.

Limitation of Signatories

Denial of Request for Access to Government Service

The number of signatories in any document shall be limited to a maximum of five signatures which shall represent officers directly supervising the office or agency concerned.

Identification Card

All employees transacting with the public shall be provided with an official identification card which should be visibly worn during office hours.

Establishment of Public Assistance/Complaints Desk

Each office or agency shall establish a public assistance/complaints desk in all their offices.