WGU C724 Information Systems Management - Questions with 100% accurate answers (PASS GUARANTEED)

Information System

Consists of all the components that work together to process data into useful information.

Information

Data that have been organized to provide value to an organization.

Computer Network

A telecommunications network that enables computers to exchange data resources and information.

Telecommunications technology

Technology transmits and facilitates the transmission of information over distances and is often used to connect multiple end users across physically remote locations.

Data

Raw facts that describe the characteristics of an event. They are facts that are a valuable organizational resource that must be well managed to benefit all end users in an organization.

Processes and Procedures

Provides a structured sequence of activities to govern the use, operation, and maintenance of IS. Must have clearly defined input and output guidelines.

Transaction processing systems (TPS)

This system tracks the flow of daily routine transactions that are necessary to conduct business, such as payroll or order processing.

Management information systems (MIS)

This system provides first level managers with reports on current performance and historical records to help keep an organization running smoothly.

Decision-support systems (DSS)

This system provides modeling and analytical tools that support middle to senior managers.

Executive information systems (EIS)

This system supports senior executives by providing important data in the form of graphs and charts to analyze and identify long-term trends.

Learning Management System (LMS)

Software platform used for the administration and delivery of electronic educational courses and programs.

Information System

Collection of data, hardware and software, people, and procedures to help run a business.

Information management

Collecting, managing, manipulating, organizing and reorganizing, and distributing information from a variety of sources to a variety of audiences.

Information technology management

The management of resources that facilitate access to information. Computers, networks, etc.

Functional Area Information Systems

Increase efficiency and effectiveness by supporting processes and tasks that are unique to the function or department.

Accounting & Finance Department

is responsible for managing the flow of cash through an organization.

Sales & Marketing

Responsible for forecasting and creating demand for the products and/or services being offered and for making sure that customer needs and demands continue to be met.

Production & Operations

Warehouse operations, inventory management, quality control, materials requirements planning; resource planning; in-house logistics and materials management; product lifecycle management

Threat of Substitute Products or Services

lots of choices for consumers for a product, then this threat is high.

Bargaining Power of Customers (Buyers)

When consumers have many options for where to buy a product, this threat is high.

Intensity of Competitive Rivalry

When there are many competitors in an industry, this threat is high.

Network economics

The cost of adding another business participant to a business venture is small, and the potential gain is great.

Virtual Company Model

Networks of people and resources join together to provide a service or create a product without the traditional storefront boundaries.

Business ecosystems

A network of businesses, such as suppliers and distributors, are involved in providing delivery of a service or product through cooperation.

Product differentiation strategy

can include offering a higher quality product or service.

Core Competency

is an activity for which a business is a marketplace leader.

Synergy

is the cooperation between several businesses to produce a better product or service than would be possible if each business worked independently.

Enterprise resource planning (ERP) systems

systems provide communication between the various systems that are integral to a business, allowing standardization of business procedures across all business units. They use a common database and software platform. Very expensive.

Customer relationship management (CRM) Systems

use technology to merge marketing with business processes to strengthen customer relationships and organize customer information.

Supply Chain Management System (SCM)

works to increase the efficiency of the process of getting materials developed into the products and pushed out to the customer. _____systems help lower expenses by providing for supplies to be available at just the right time and in the right quantity.

Knowledge Management Systems

use technology such as the Internet, collaboration software tools, and databases, to facilitate the capturing of corporate data. This helps companies deal with personnel turnovers and rapid changes. Benefits-company morale, employee performance and customer service.

CEO

responsible for the success or failure of the company, creating the company culture, selecting the senior management team, setting strategy and vision, and selecting projects to fund.

Chief Operations Officer

director of operations, responsible for the oversight of internal operations on a day-to-day basis and for monitoring production quotas.

Chief Financial Officer (CFO)

manages the company's cash flow and evaluates and communicates financial risks.

Chief Information Officer (CIO)

Chief Technology Officer

responsibility for all technology implementation, maintaining technology compliance regulations, and identifying technology risks for the company. The CTO's focus is on day-to-day operations, overall implementation of technology strategies, and efficiency of the IT systems. In most corporations, the CTO reports to the CIO.

Chief Security Officer (CSO)

The highest level executive concerned with the overall security functions and policies of a business.

Network and computer system administrators

install and repair computer systems, as well as identify and fix network issues.

Information security analysts

responsible for the security of a company's network, data, and information.

Database administrators (DBA)

build databases to store data to meet business needs.

Web developers

responsible for creating and maintaining a company's website.

Computer Programmers

Code software.

Computer Support Specialist

provides technical support to customers and employees through direct interaction or telecommunications.

Computer Systems Analyst

Must combine business knowledge with technical expertise. The primary responsibility of a systems analyst is to analyze a user's needs and determine the most efficient and effective solution. The computer systems analyst makes hardware and software recommendations, performs cost analysis, and oversees the implementation and troubleshooting of new systems.

IT managers, project managers, and architects

organize, direct, coordinate, and plan IT-related activities, people, and projects within an organization.

Internet of Things (IoT)

is the network of products (or things) that can be connected, communicate with each other and with the environment, and transfer data over a network.

Platform as a Service (PaaS)

the capability provided to the consumer to deploy onto the cloud infrastructure consumer-related or acquired applications created using programming languages, libraries, services, and tools supported by the provider.

Infrastructure as a Service (IaaS)

is the capability provided to the consumer to provision processing, storage, networks, and other fundamental computing resources. the consumer is able to deploy and run arbitrary software, which can include operating systems and applications. The consumer does not manage or control the underlying cloud infrastructure but has control over operating systems, storage, and deployed applications and possibly limited control of select networking components (e.g., host firewalls).

Software as a Service (SaaS)

the capability provided to the consumer to use the provider's applications running on a cloud infrastructure. The applications are accessible from various client devices through either a thin client interface, such as a web browser (e.g., web-based email), or a program interface.

Global exporting

all services from the organization's home location means not changing the centralized structure and requiring all but production to stem from the centralized domestic location, including systems and data storage.

Multinational organization

means that organizational divisions would be headquartered in different locations, whether partially with an international organization or completely with a transnational organization.

Multinational franchising, licensing, joint venture, or foreign direct investment

organizations are controlled locally but coordinated (perhaps loosely) through the centralized organizations' structure. Information systems and data storage in this model is typically decentralized at each foreign location, or at strategic location(s) in the local region.

Decentralized development

where developers in different locations develop their own solutions independently

Duplicated systems development

where developers in the centralized location develop information systems and tools, which are then intended to be operated on similar systems at each of the international locations

Networked development

where development and operations are planned, combined, and coordinated between international locations

Globalization

This system provides modeling and analytical tools that support middle to senior managers in all aspects of the decision-making process, when problems are unique, unstructured, and not easily specified in advance, to project potential future trends.

Communication

With the help of information technology, video conferencing has become cheaper, quicker, more collaborative, and more efficient.

Cost Effectiveness

Information technology has helped to computerize businesses to streamline processes that increases productivity and profits.

More Time

Information technology helps eliminate repetitive tasks and increases accuracy, allowing employees to concentrate on more high-level functions.

Product Development

Information technology helps ensure quality new products reach the market faster and to more customers and suppliers.

Strategic Information System

created to meet a specific business goal and to provide a competitive advantage.

Network economics

The cost of adding another business participant to a business venture is small, and the potential gain is great.

virtual company model

Networks of people and resources join together to provide a service or create a product without the traditional storefront boundaries.

Business ecosystems

A network of businesses, such as suppliers and distributors, are involved in providing delivery of a service or product through cooperation.

Product differentiation strategy

an include offering a higher quality product or service.

Core Competency

is an activity for which a business is a marketplace leader.

Synergy

is the cooperation between several businesses to produce a better product or service than would be possible if each business worked independently.

Knowledge Management

The process of sharing knowledge across business units and among employees of a business

Enterprise Resource Planning (ERP) System

These systems tightly integrate functional areas, such as accounting, finance, project management, inventory control, purchasing, human resources, customer retention, sales, and marketing into one single, comprehensive system.

Customer Relationship Management (CRM) System

These systems entail all aspects of interaction that a company has with its customers, including contacts, clients, contract wins and sales leads, and more.

Supply Chain Management System

This system is one in which businesses are interconnected and working to create a product or service for the customer.

Knowledge Management System

This system creates the process of sharing knowledge among people for the benefit of the business.

Threat of Subsititutes

Which one of Porter's five competitive forces does this describe: Switching from one product or service to another similar product or service.

CIO

The ___________ is in charge of the people who design, build, use, and manage information technology in the organization.

Maintain Computer Systems

One key role of a system administrator is to _____________.

Disruptive Technology

Substitute products cost less and have less capabilities, but eventually displace legacy, established products.

Resistance to change

Which organizational behavior leads to information system implementation failures?

Globalization

Makes technology and information more difficult to manage because the barriers of language and geography have been broken down.

Offshoring

Strategy of having tasks performed by companies in other countries using information technology advancements such as the Internet and cloud computing.

Chief Security Officer

What strategic role has emerged as a critical position in large organizations due to cyber attacks.

Organizations have difficulty defining business objectives.

Why is it a challenge for businesses to invest in strategic information technology projects?

Entity

A person, item, event, etc., for which an organization collects data. An example of an entity would be customer or student.

Field

An attribute of an entity, such as name, address, or student ID.

Table

A collection of related records. For example, a set of customer records would all be contained in one table.

Primary Key

A field that uniquely identifies a record, such as customer ID or student ID.

Foreign Key

A common field that exists in multiple tables that is used to form a relationship. For example, a customer might be assigned a specific sales representative. The customer's record might contain a sales rep ID that would link to the Sales Rep table.

Schema

The complete definition of a database, including the tables, records, fields, and relationships.

Static Data

is data that does not change after being recorded. It is a fixed data set. In contrast, dynamic data may change after it is recorded, and has to be continually updated.

Relational database

method of structuring data using relationships, in rows and columns.

Object databases

are used when media or other types of files are required because multimedia files and diagrams or blueprints such as those generated by computer aided design (CAD) are more complex and not easily sorted by columns and rows.

Database Entity

is an event, person, or thing for which a business collects data.

Record

is a set of related fields

Database Server

computer that stores the databases and DBMS to access and administer a database.

Reports

Are objects in a database

OLAP

Online analytical processing and databases used to assist with decision making

Relational Database

Links tables using common, primary keys.

Data redundancy occurs

hen the same data are stored in multiple locations resulting in the waste of information systems resources.

Data inconsistency occurs

when different values occur for the same attribute in one or more location.

database management system (DBMS) is

a software program that allows an organization to organize, manage, and provide multiple users with access to data used to perform administrative tasks to databases.

database server

a powerful computer that stores the databases and DBMS to access and administer the database.