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feels
Users remember how a system ____, not just how it looks
appearance, behaviour
______ + ______ = look and feel
Modal dialog boxes
come and won’t go away, good for errors and essential steps
user
Make it easy to detect errors, then the ___ can repair them
Other people
desire to impress, competition, fear of failure
Motivation
fear, allegiance, ambition, self-satisfaction
Inadequate systems
cause frustration and lack of motivation
challenged, overwhelmed
Csikszentmihalyi’s concept of flow and Zone of Proximal Development apply here—users should feel ____ but not _____.
Education Concept
Zone of proximal development, things you can just do with help
EXPERIENCE
The value is NOT the object The value is the _____
on/off buttons
logical state revealed in physical state
arrow buttons, twist controls
inverse actions inverse effects
Spring back controls
one-shot buttons, joystick, some sliders
rotary knobs
____ reveal internal state and can be controlled by both user and machine