2.5.3 effective training and development

training

• the action of teaching an employee a skill or type of behaviour

• e.g. employees as ASDA can be trained to use the till system

formal training

• trainers set objectives from the job but can be on the remises and outside experts are brought

• + offers a certificate at the end

• - expensive

• - strict learning schedule

• + training delivered by specialists ensuring high quality knowledge

on the job training

• training that occurs within workplace while employees work

• e.g. coaching, mentoring, job rotation and shadowing which happens during work hours

advantages of on the job training

• lower costs

• immediate productivity

• strong relationships

• relevant training

disadvantages of on the job training

• workers might pass on bad habits

• inexperienced trainers may not cover all information → lower quality

• disrupts mentors productivity

off the job training

• structured learning that takes place away from an employees day to day duties

• e.g. day/block release, external courses/workshops, e-learning

advantages of off the job training

• expert instruction

• no distraction

• fresh perspectives

• motivation

disadvantages of off the job training

• high costs

• lost productivity

• generic content

ongoing training

continuous learning and development provided to employees throughout their entire career

advantages ongoing training

• increased productivity

• ⭐staff retention & motivation

• future proofing

• internal promotion

• updated with changes

disadvantages ongoing training

• ongoing costs

• time consuming

• risk of employee being poached by competition

self-learning

• studying without a teacher, classroom/formal setting

• staff carry out online courses to improve their skill

advantages of self learning

• flexible

• cost-effective

• personalised

• shows employee initiative

disadvantages of self learning

• lack of structure

• lower motivation

• no quality control

informal training

• the learner sets the objectives and training takes place on the job

• + quick training by other members of staff

• + cheap, low or no cost

• - loss of productivity while training is taking place

induction training

• training provided to new employees when they first join the business

advantages of induction training

• + reduced mistakes

• + increased confidence

• + safety compliance

disadvantages of induction training

• - cost of time

• - no immediate point

• - information overload

target setting

• giving employees specific goals to achieve over a set period of time

• + clear sense of direction

• - can demotivate staff if targets too high

performance/appraisal review

formal meeting between employee and manager to discuss their work performance

advantages performance/appraisal review

• + identifies training needs

• + improves motivation

• + career mapping

• + clarifies expectation

disadvantages performance/appraisal review

• - time consuming

• - potential for conflict

• - bias

effects of training and developments on business

• + increases productivity

• + increases motivation

• + decreases mistakes

• → which leads them to be better at their jobs

• - costly

• - takes a long time

Why businesses train and develop employees ?

• avoid mistakes and confusion from workers

• prevents unnecessary costs in rectifying staff mistakes

• keeps everyone safe following health and safety

• motivated

What does preventing unnecessary costs in rectifying staff mistakes lead to ?

• increased productivity

• lowers chance of faulty products

• customers happy = good reputation

What does having motivated workers lead to ?

• happy workers = fewer mistakes

• company retains staff → keep experience and not adding to recruitment costs

• better customer service

Explain one advantage to a business of providing ongoing training to its employees. (3)

• increased motivation

• workers will be happy → makes less mistakes

• increased productivity → reduces costs as lower chance product is faulty

Explain one benefit to a business of having performance reviews with its employees. (3)

• can give manager feedback

• employees feel heard

• increases employees loyalty to the business

or

• managers can provide feedback

• areas for improvement identified

• productivity increased