3.8 Quality Management

What is Quality Management?

strategies to ensure goods/services businesses produce meet their desired quality

What is Quality?

the degree of excellence of goods or services and their fitness for a stated purpose

What is Quality Control?

where a business checks goods and services at regular intervals against their own predetermined standards and taking corrective action where neccessary

Advantages of Quality Control (Efficiency (3) than Effectiveness (2))

identify errors early to reduce waste, less time spent fixing products, fewer product returns. improved customer satisfaction, improved brand image

Disadvantages of Quality Control

slows down production, reactive strategy

What is Quality Assurance?

systems, processes and standards used to prevent defects and ensure products are produced to a consistent quality standard

Advantages of Quality Assurance (Efficiency (3) than Effectiveness (3))

better use of resources, reduced wastage. focus on prevention rather than detection, increased consistency improve customer satisfaction, improved brand image increases customer loyalty and market share

Disadvantages of Quality Assurance (3)

costly, time consuming, may require change in culture

What is Total Quality Management?

a business wide commitment to continuously improving the operations system to improve quality

Advantages of Total Quality Management (Efficiency (2) than Effectiveness (2))

reduces waste due to fewer errors, continuous improvement in all areas of business. increased customer satisfaction, greater customer loyalty increasing market share

Disadvantages of Total Quality Management (3)

requires commitment from all employees, can be expensive to implement, requires a change in culture