Vet Office Practices Final Exam

questions from previous exams & jeopardy review game

which of the following acronyms refers to a document provided by the manufactorer of a product containing a hazardous chemical that provides precautions, instructions, and adivce for handling the product?

a. VCOR

b. OSHA

c. SDS

d. DEA

SDS

which of the following chemicals is typically used for tissue preservation, but is also a known carcinogen?

a. glutaraldehyde

b. formalin

c. ethylene oxide

d. butorphanol

formalin

which of the following chemicals is a gas used for sterilizations of items such as electrical drills & rubber products?

a. glutaraldehyde

b. formalin

c. ethylene oxide

d. butorphanol

ethylene oxide

which of the following diseases is caused by a fungus?

a. lyme disease

b. ringworm

c. toxoplasmosis

d. cutaneous larval migrans

ringworm

which of the following diseases is caised by a bacteria?

a. lyme disease

b. ringworm

c. toxoplasmosis

d. rabies

lyme disease

T/F: under OSHA, your employer is NOT allowed to disipline or terminate you for willful or repeated violations of rules or standards regarding workplace safety

false

T/F: prescribed PPE is optional to use under the Occupational Safety & Health Act

false

T/F: proper PPE is the single most effective way to reduce exposure to waste anesthetic gases

false

T/F: heavy supplies / equipment should be stored on lower shelves, and chemicals should be stored on shelves above eye level

false

T/F: the mnemonic PASS can help you remember the steps to operate an autoclave in an emergency

false

T/F: if you find yourself in a situation at work where someone demands money or drugs while threatening your personal safety, you should NOT withhold the things they demand

true

T/F: the DEA catergorizes controlled substances into schedules based on the potency of their effects on animals

false

T/F: rabies can only be spread by an infected animal bite

false

T/F: veterinarians and technicians in NC are currently not legally allowed to discuss the use of CBD products with patients

true

T/F: the DEA must inform employers within one week that an inspection of their facility will occur

false

the loss of inventory due to factors such as theft, damage, or expiration is known as…

shrinkage

a drug that does not require a prescription to be obtained is referred to as…

over-the-counter

the name assigned to a drug by a particular manufacturer when they produce or market a drug is called the _______ name

trade

an order for a product that is temporarily out-of-stock is called a…

back-order

the use of an approved animal or human drug in a manner that is not in accordance with the approved label directions is called ______ ______ use

extra label

adding a certain amount of money or a percentage to the cost of a product to cover overhead & profit is called a…

mark-up

describe the difference between a manufacturer and a distributor

manufacturer = produces the drug & sells to the distributor (ex. zoetis)

distributor = distributes the drug to hospitals (ex. MWI)

what is the main distinction between schedule I and schedule II-IV drugs?

schedule I drugs have a high chance for abuse & have no medical use; schedule II-IV drugs have decreasing chance of abuse (IV being the lowest chance) & have medical use

your hospital buys Simparica, a F/T preventative, from your distributor for $30 per box; your hospital manager would like to mark-up the price of this product by 75% to sell to clients; what price would you sell the Simparica to clients for if this mark-up was applied?

$52.50

what does OSHA stand for?

occupational safety & health administration

what is the only animal, other than humans, that can naturally carry the bacteria that causes leprosy?

armadillo

what is the highest percentage of THC that a hemp-derived product can contain & still not be considered “marijuana” according to federal law?

0.3%

what is missing from this written prescription?

quantity

how is the client to administer this medications to this patient?

give 1 capsule by mouth two times a day as needed

which of the following would be the best choice of material for an exam room table?

a. stainless steel

b. wood

c. carpet

d. marble

stainless steel

which of the following would not be considered PPE?

a. gloves

b. booties

c. face masks

d. thermometer

thermometer

which of the following would be least likely to be found in the inpatient area of a hospital?

a. x-ray machine

b. anesthesia machine

c. vending machine

d. isolation ward

vending machine

which of the following would NOT be generally kept in an examination room?

a. computer

b. medications

c. weight scale

d. thermometer

medications

which of the following would be the least important piece of information when scheduling an appointment for a client?

a. pet’s name

b. client’s name

c. client’s contact information

d. pet’s breed

pet’s breed

a chemical that kills or prevents the growth of microorganisms on inanimate objects

disinfectant

a chemical that kills or prevents the growth of microorganisms on living tissue

antiseptic

a chemical that kills bacteria

bactericidal

a chemical that inhibits the growth of bacteria

bacteriostatic

T/F: hospital employee parking should be as close to the entrance as possible

false

T/F: emergency facilities are typically open when veterinary hospitals are closed & on the weekends

true

T/F: when a client calls to request for their pet to have its anal glands expressed only, they should be scheduled for a 30 minute appointment

false

T/F: typically, surgical patients are dropped off at the hospital in the morning

true

T/F: clients who bring their pets in for euthanasia appointments should NEVER be rushed & be allowed to spend as much tine with their pets as needed

true

T/F: if a client is recommended to bring their pet in NPO, then they have been told to allow their pet to eat / drink prior to their appointment

false

T/F: a patient that comes in as an emergency due to a bleeding wound should be treated before a patient brought in for itchiness

true

T/F: exam rooms should be cleaned thoroughly between every other patient to save time

false

T/F: phone calls to the hospital should be answered within three rings

true

T/F: when taking multiple phone calls at once, you should always ask a client if they are experiencing an emergency, then wait for them to respond & agree to be placed on hold

true

“PPE” stands for…

personal protective equipment

patients that will NOT be admitted to the hospital & will not be staying overnight would be considered an…

out-patient

a practice that operates from a vehicle when veterinarians & technicians can perform basic diagnostics & surgeries is called a…

mobile practice

a practice that offers more advanced care & services by board-certified veterinarians in fields such as internal medicine, surgery, ophthalmology, and dermatology is called a…

speciality facility

a type of appointment where an owner leaves their pet at the hospital for an extended period in order to undergo treatment is called a…

drop-off

scheduling a follow-up or recheck appointment for a client & their pet while they are still in the office is called…

forward booking

describe one thing that can be done to the exterior of a hospital building that can improve a client’s first impression of the facility

keep up with maintenance & repairs, such as painting & lawn care

describe one disadvantage of a “walk-in” hospital (for either the client or practive)

the client may have longer wait times depending on the other animals’ status that come in at the same time

define “triage” in your own words

to sort out patients based on their need for immediate treatment; use the ABCs (airway & attitude, breathing & bleeding, circulation)

which of the following would a client generally be the least likely to judge a practice on?

a. google reviews

b. prices of services

c. staff demeanor

d. quality of medicine

quality of medicine

which of the following is the least likely to influence your potential salary when applying for a job as a veterinary technician?

a. location of the practice

b. field of interest

c. your age

d. years of experience

your age

which of the following would be the least useful information to include on a resume?

a. your phone #

b. your social security #

c. information about relevant volunteer work

d. certifications

your social security #

T/F: the hospital manager is the most important person in the practice

false - the client is

T/F: 55% of a message between two people is delivered through the words chosen

false

T/F: good communication between staff members can lead to fewer errors & greater client satisfaction in the long run

true

T/F: when obtaining a patient history from a client, one should typically start with broad, open-ended questions, then shift to more specific questions

true

T/F: when listing work experience on a resume, one should start with the earliest position held & end with the most recent position

false

T/F: when making a correction on a paper record, you should draw a single line through the error, then write your initials & the date

true

T/F: a patient’s medical records are owned by the hospital, but the client can request copies of them

true

T/F: veterinarians must maintain patient records for a minimum of 5 years

false

T/F: a VCPR can be established over the phone or via email

false

T/F: if something done to a patient is not recorded in a patient’s medical record, then from a legal standpoint it did not happen

true

the ability to understand another person & communicate that understanding is called…

empathy

a person’s agreement to allow something, such as a medical procedure, to happen is called…

consent

for each of the following abbreviations, write the definition

1. PE

2. BAR

3. HBC

4. AS

5. BID

6. IV

7. IM

8. SQ

9. MMC

10. OU

11. PRN

12. TPR

13. CRT

14. NPO

15. WNL

1. physical exam

2. bright, alert, responsive

3. hit-by-car

4. left ear

5. twice a day; every 12 hours

6. intravenous

7. intramuscular

8. subcutaneous; under the skin

9. mucous membrane color

10. both eyes

11. as needed

12. temperature, pulse, respiration

13. capillary refill time

14. nothing by mouth

15. within normal limits

describe one way in which a technician can use positive nonverbal communication while interacting with a client

being mindful of body language, such as not having your arms crossed

describe one advantage of electronic records over paper records

increased legibility

describe the difference between subjective & objective information in the SOAP format, and provide one possible example of each

subjective = immeasurable info (ex. pt’s hx)

objective = measurable info (CRT, TPR)

what does PU/PD stand for?

polyuria / polydipsia

name one example of a veterinary practice management software discussed in class

IDEXX cornerstone

describe one instance in which a patient’s medical record must be given to the appropriate authority without client permission

in a legal dispute

a formal document that displays an individual’s professional background & skills

resume

veterinarians must maintain medical records for patients for __ years

three (3)

this disease caused by a virus that is almost always fatal is spread primarily by animal bites

rabies

a chemical used to “cold sterilize” instruments without the use of an autoclave

glutaraldehyde

the official name of a drug established by the developing company & FDA & used by all manufacturers

generic name

euthanasia in the absence of terminal disease or intractable suffering

convinence euthanasia

the most common class of drug used to perform euthanasia in animals

barbiturates

when an intravenous medication is inadvertently administered outside of a vessel

extravasation

failure to exercise the degree of skill, leaning, and care applied by the average prudent, reputable member of a profession

malpractice

the two major causes for veterinary professionals to leave the field

compassion fatigue & burn-out

a deliberate action that results in a wrong outcome is known as an…

act of commission