Management Chapters: 15.3, 15.4, 15.5

1. Physical Barriers

2. Personal Barriers

3. Cross Cultural Barriers

4. Nonverbal Communication

5. Gender Differences

1. tech issues, physical distance, too much physical distance, not enough physical distance, sound, time, space

2. individual attributes that hinder communication: variable skills in communicating effectively, variations in the way we process and interpret information, variations in trustworthiness and credibility, attentional issues, generational differences

3. language differences, style differences

4. how unwritten and unspoken messages may mislead: eye contact, facial expressions, body movements and gestures, touch

5. there exist some observable differences in communication in terms of gender, and most of these differences likely are the result of socialization rather than biology.

1. mindlessness

2. nonverbal communication

1. a state of reduced attention expressed in behavior that is rigid, or thoughtless

2. messages in a form other than the written or the spoken word

1. Social Media

2. Crowdsourcing

3. Cyberloafing

4. Microaggressions

5. FOMO

6. Security

1. interned-based and mobile technologies used to generate interactive dialogue with members of a network

2. the practice of obtaining needed services, ideas, or content by soliciting contributions from a large group of people and especially from the online community, such as Facebook and Twitter users

3. using the internet at work for personal use

4. acts of unconscious bias; include a number of seemingly tiny but repeated actions, like interrupting others, mispronouncing or mistaking someone’s name, and avoiding eye contact

5. fear of missing out or of being out of teouch with something happening in your social network

6. a security of safegaurds for protecting information technology aginst disasters, system failures, and unauthorized access that result in damage or loss

1. privacy

2. identity theft

3. misinformation

4. disinformation

1. the right of people not to reveal information about themselves

2. a violation of provacy in which theives hijack your name and identity and use your good credit rating to get cash or buy things

3. information that is false but not created with the intention of causing harm

4. information that is false and deliberately misleading

What can be done about misinformation?

1. understand the power of the algorithm

2. entertain multiple angles

3. ask an expert

1. social media policy

2. defensive communication

3. nondefensive communication

1. describes the who, how, when, and for what purposes of social media use, and the consequences for noncompliance

2. form of communication that is either aggressive, attacing, angry, passive, or withdrawing

3. communication that is assertive, direct, and powerful

1. empathy

2. active listening

1. represents the ability to recognize and understand another person’s feelings and thoughts

2. the process of actively decoding and interpreting verbal messages

• focus on the other person

• ask open ended questions

• approach conversations with curiosity

• avoid the tendency to judge

• be mindful and fully present

how to be an effective writer

• start with your purpose

• write simply, concisely, and directly, know your audience, don’t ignore the basics