II PSYC 27 - Productive/Counterproductive Behaviors

attitudes; feelings; cognitions

productive attitudes:

Behavior is a function of a____, f_____, and c_____.

evaluative judgments

productive attitudes:

Attitudes are e______ j______ that cause individuals to think, feel, or behave in a particular way.

positive

productive attitudes:

When workers perceive that they are treated well, they develop what kind of work attitudes?

negative

productive attitudes:

When workers feel that they are treated badly, they develop what kind of work attitudes?

job satisfaction

productive behaviors:

pleasurable or positive emotional state resulting from the appraisal of one's job or job experience

situational theories

productive behaviors: job satisfaction

These theories propose that JS stems from the job itself or facets in the work environment. (e.g. extrinsic/intrinsic rewards)

Intrinsic Job Characteristics

productive behaviors: job satisfaction

Situational Theory studies show that i______ j_____ c_____ are strong predictors of job satisfaction.

Task identity, Task significance, Skill variety, Autonomy, Feedback

productive behaviors: job satisfaction

The Job Characteristics Model outlines 5 core JC that yield high levels of JS. Enumerate the 5.

Dispositional Theories

productive behaviors: job satisfaction

Theories that suggest that JS is rooted in personality. positive core of self-evaluation = more satisfied

positive core of self-evaluation

productive behaviors: job satisfaction

In Dispositional Theories, it has been shown that an employee with a p______ c_____ of s____-_____ is more likely to have JS.

Interactive Theories

productive behaviors: job satisfaction

Theories that assume JS is the result of personality and the situation. employee's values influence their level of satisfaction or displeasure about their job

values

productive behaviors: job satisfaction

The Value-Precept Theory, an Interactive Theory, asserts that employees' v_____ influence their level of satisfaction or displeasure towards their jobs.

organization commitment

productive behaviors:

People's attitudes toward their employer is termed what?

Affective

productive behaviors: organization commitment

Emotional attachment or identification with the organization.

Normative

productive behaviors: organization commitment

Sense of obligation to remain employee in the company.

Continuance

productive behaviors: organization commitment

Awareness of the costs and lack of other alternatives if they leave the organization

organization citizenship behavior

productive behaviors: organization commitment

Behaviors beyond the employees' formal job requirements that foster favorable organizational performance.

Altruism, Conscientiousness, Sportsmanship, Courtesy, Civic Virtue

productive behaviors: OCB

The OCB model consists of five dimensions. Enumerate.

employee engagement; belief; respect and helpfulness; willingness

productive behaviors:

E_____ e_____ is the:

1) b_____ in the organization

2) desire to improve the company

3) r____ and h______ towards colleagues

4) w______ to go the extra mile

5) keeping up to date with field developments

say, stay, strive

productive behaviors: employee engagement

employees who are more engaged are more likely to
- ___ = promote the company
- ___ = loyalty to the company
- ___ = go the extra mile if needed, without expecting anything in return

counterproductive behaviors

behaviors that run explicitly against the goals of the organization

interpersonal

counterproductive behaviors: philippines

collectivist society : ___ relations

True

counterproductive behaviors: philippines

T or F: Given that the country is collectivist, Filipinos are more motivated to work in teams with face to face interactions.

allows smooth interpersonal relations

counterproductive behaviors: philippines

advantage of pakikisama

allows groupthink or mob mentality

counterproductive behaviors: philippines

disadvantage of pakikisama

compensation, growth, challenge, stress, needs

counterproductive behaviors: philippines

What causes Filipinos' employee turnover rate?

- low c__;
- no opportunities for g__;
- level of c__;
- job s__;
- responsiveness to employee n__

cooperation, growth, superiors, compensation, trust, work-life balance

counterproductive behaviors: philippines

What makes employees stay?

- c__ with others;
- opportunities for g__;
- relationship with s__;
- c__;
- t__;
- w__-l__ b__

burnout

counterproductive behaviors: philippines

A syndrome of emotional exhaustion, depersonalization, reduced personal accomplishment.

quit

counterproductive behaviors: philippines

Burnout influences the intention to ___

relational aggression

counterproductive behaviors: philippines

The aggression demonstrated between groups or individuals with the intention of destroying relationships; verbal or non-verbal

rumors, silent treatment, backstabbing

counterproductive behaviors: philippines

specific actions demonstrating relational aggression

True

counterproductive behaviors: PH

T or F: Rumors can be a method of socialization.

False; increase

counterproductive behaviors: PH

T or F: The degree of familiarity with the social environment decrease the likelihood of spreading rumors.

silent treatment

counterproductive behaviors: PH

Relational aggression of keeping someone "out of the loop".

False; popular

counterproductive behaviors: PH

T or F: Backstabbing is more commonly done to unpopular people.

3/4

counterproductive behaviors: philippines

as of 2007, how many PH organizations do not have policies on sexual harassment?

RA 7877

counterproductive behaviors: PH

Philippine Law that penalizes sexual harassment.

less; embarrassment

counterproductive behaviors: PH

Studies say men are _____ likely to report harassment cases, and women tend not to complain because of ______.

women

counterproductive behaviors: philippines

Which group are most commonly discriminated against?

school discrimination

counterproductive behaviors: philippines

Type of discrimination wherein organizations prefer schools tagged as reputable.

tardiness, gossiping, social media, absenteeism, favoritism

counterproductive behaviors: philippines

Most Common
- t__
- g__
- accessing s__ m__
- a__
- f__

confrontation; verbal; written; investigation; dismissing; cctvs

counterproductive behaviors: PH

Dealing with CPBS

1) c_____
2) v____ reprimand
3) w_____ reprimand
4) conducting i______
5) d______ grave offenders
6) C_____

labor management relations

The RNR that govern and organize employment, how these are established and implemented, and how it affects the interests of employees and employers.

employer and employee rights

Governing CPBs is hinged on what two things?

management/employer rights

Whose rights are being pertained to?

- hire
- change the working hours
- transfer or reassign
- demote
- dismiss

employee rights

Whose rights are being pertained to?

- self-organization
- collective bargaining
- strike
- security of tenure
- work under human conditions
- living wage

employee

employee discipline: philippine labor code

The law protects the ___ more.

* those with less in life should have more in law

due process

employee discipline:

Refers to an opportunity to be heard; requires notification + hearing

outright dismissal

employee discipline:

The following are cases for o_____ d____:

1) serious misconduct
2) gross/habitual neglect of duty
3) fraud
4) crime against employer