Hospitality Human Resource Management and Supervision Flashcards

Vocabulary and key terminology covering Human Resource Management and Supervision in the restaurant and foodservice industry, including generational differences, legal regulations, and operational management strategies.

Planning

Involves defining goals, establishing strategies to achieve them, and designing ways to get work done.

Organizing

How and by whom work tasks will be done.

Span of control

How many employees can be supervised by one person.

Staffing

The management activity concerned with finding the right people for the job.

Traditionalists

The generation born between 1925 and 1945, motivated by respect and long-term value, and shaped by the Great Depression and World War II.

Baby Boomers

The generation born between 1946 and 1964, described as workaholics and team-oriented, influenced by the Vietnam War and Civil Rights Movement.

Generation X

The generation born between 1965 and 1980, motivated by diversity and work-life balance, and shaped by the dot-com boom.

Millennials

The generation born between 1981 and 2000, who use IMs and texts to communicate and value challenge, growth, and development.

Generation Z

The generation born between 2001 and 2020, described as global entrepreneurs and digital device addicts.

Autocratic

One of the four leadership styles listed that impact Human Resources activities.

Employers of choice

Companies that establish a competitive advantage through shared beliefs, experiences, and standards in their corporate culture.

Position Analysis

A process that identifies each task and how it must be done to provide information for the job description.

Bona fide occupational qualifications (BFOQs)

Rules that allow for narrow exceptions to discrimination laws in job descriptions.

Undue hardship

An action causing significant hardship or expense regarding ADA compliance for reasonable accommodations.

Employee Turnover Rate Formula

$$\text{Employee turnover rate} = \frac{\# \text{ who terminate}}{\text{avg \# in workforce}}$$

Employment at will

A legal relationship where the employer or employee can terminate employment at any time for any legal reason.

Onboarding

The full process of integrating new employees into the organization, consisting of hiring, orientation, training, and scheduled follow-up.

Probationary Period

The time used by a manager to assess whether a new employee can successfully do the job, usually lasting 30 to 90 days.

Employee Handbook

A manual that contains policies and procedures to guide employees within an organization.

Training Objectives

Statements that reflect necessary skills and knowledge, consisting of four parts: performance, conditions, standards, and repetition.

Maslow’s Hierarchy of Needs

A motivational theory comprising five levels: Physiological, Safety, Social, Esteem, and Self-actualization.

Continuous Quality Improvement (CQI)

A management approach involving employees in planning, problem solving, and decision-making to save money and set team goals.

Cross-functional teams

A type of work team composed of individuals from different functional areas within the operation.

Arbitration

A conflict resolution strategy involving an impartial person who hears each party’s side and makes a binding decision.

Change Agent

An individual who leads change, encourages open communication, and facilitates the transition process.

Benchmarking

Activities that help identify and analyze best practices within an operation or industry.

Standard Operating Procedures (SOPs)

Standardized procedures explaining what employees must know and do for each task to implement quality requirements.

Progressive Discipline

A program designed to minimize misunderstandings and reduce terminations by providing evidence of unacceptable performance and time to improve.

Insubordination

A terminable act defined as the failure to follow reasonable instructions.

Exit Interview

An interview held during voluntary termination to determine why an employee is leaving and identify areas for management improvement.

Pro forma budget

An estimate of revenues, expenses, and profit developed before a business opens.

Average Daily Wage Calculation

$$\frac{\text{Labor}}{\text{work days per month}} = \text{average daily wage}$$

Master Schedule

A tool used to ensure the correct number of waged employees in each position and to plan waged labor expenses without listing employee names.

Cross training

Training employees to do tasks not normally part of their position to increase labor flexibility during slow periods.

Floaters

Employees that can perform all tasks in more than one position.

Mentoring

A process where an experienced employee provides advice, acts as a coach, and serves as a role model to a less experienced employee.

Succession Planning

A process to ensure employees will be recruited and prepared to fill key higher-level positions.

Protected class

A group that lawmakers specifically protect from discrimination under federal employment laws.

Quid pro quo

A form of sexual harassment translated as "this for that."

Fair Labor Standards Act (FLSA)

Federal law establishing minimum wage, overtime pay, recordkeeping, and child labor standards.

Occupational Safety and Health Act (OSHA)

Federal law that protects workers by reducing deaths, injuries, and illnesses through safety training and resources.

Family and Medical Leave Act (FMLA)

Entitles eligible employees to take up to 12 work weeks of unpaid, job-protected leave in a 12-month period for specific family and medical reasons.

Dram shop law

Holds the server and establishment liable for the actions of those they have served alcoholic beverages.

Garnishment

A payment ordered by a court that mandates an employee's wages be paid to a third party.

Consolidated Omnibus Budget Reconciliation Act (COBRA)

A law that extends healthcare coverage at group rates to employees and their families after loss of coverage.

Health Insurance Portability and Accountability Act (HIPAA)

Federal law that limits exclusions for preexisting conditions and defines qualifying events for healthcare coverage changes.

Material Safety Data Sheets (MSDSs)

Part of HAZCOM providing instructions for safe chemical use, handling, and precautions to protect employees from health hazards.