Textbook

Conflict stimulation purpose (trap):

Used when organization is stagnant or avoiding conflict (NOT when conflict is already high).

Conflict stimulation tools:

Managers manipulate scarcity + ambiguity (NOT personality/values directly).

Conflict dynamics priority shift:

Problem-solving → winning becomes dominant goal.

Information distortion mechanism:

Parties hide/distort information → reduces solution quality.

Group response to conflict (trap):

↑ cohesion + ↑ conformity (NOT openness/diversity).

Opponent perception bias:

Conflict → negative stereotyping of opponent.

Communication effect:

Conflict reduces communication (NOT increases).

Leadership shift under conflict:

Aggressive leadership emerges (NOT participative).

Avoiding outcome:

Suppressed conflict (not resolved).

Competing outcome:

Destructive conflict.

Accommodating outcome:

Suppressed conflict.

Compromise outcome:

Moderately constructive (not optimal).

Collaboration outcome:

Most constructive (true win-win).

Type A behaviour pattern:

Aggressive, competitive, impatient, strong time urgency.

Workaholism mechanism:

Internal compulsion to work excessively; constant mental focus on work.

Operative-level stressor trigger:

Underload (boredom) OR poor conditions (NOT only overload).

Boundary role stressor core:

Emotional labour = suppress negative + exaggerate positive emotions.

Burnout stages (order-sensitive):

Emotional exhaustion → Cynicism → Low self-efficacy.

Work engagement components:

Vigour (energy), Dedication (enthusiasm), Absorption (immersion).

Techno-stressors (set):

Overload, invasion, complexity, insecurity, uncertainty.

Behavioural stress reactions distinction:

Absenteeism = not showing up

Presenteeism = present but ineffective.

Rationalization

Justify behavior with acceptable (not true) reasons.

Projection:

Attribute own negative thoughts to others.

Displacement:

Redirect emotion to safer target.

Reaction formation:

Act opposite to true feelings.

Compensation

Offset weakness by strength elsewhere.