Multiple Choice Questions Chapter 7

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8 Terms

1
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Which of the following is NOT a core issue in user support?

Support should prevent the user from continuing with work

2
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The type of user support described as problem-oriented and specific is __.

Help.

3
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A key requirement for user support that ensures correct error handling and predictable behavior is __.

Robustness.

4
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UNIX man pages are an example of __ approach to user support.

Command assistance.

5
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Which of the following describes a "wizard"?

Paper documentation made available on computer

6
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A problem with Adaptive Help Systems is that __.

Their knowledge requirements are considerable.

7
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In user modeling, classifying a user into a particular category is known as __.

Stereotypes.

8
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Knowledge representation using structures with slots to be filled is characteristic of __.

Frame-based systems.