Multiple Choice Questions Chapter 7

Which of the following is not in user support?

a) Different types of support at different times

b) implementation and presentation are both important

c) All support needs careful design

d) Support should prevent the user from continuing with work

Which type of user support is described as problem-oriented and specific?

 a) Documentation

 b) Full explanation

 c) Help

 d) Tutorial

A key requirement for user support that ensures correct error handling and predictable behavior is:

a) Availability

b) Consistency

c) Robustness

d) Unobtrusiveness

UNIX man pages are an example of which approach to user support?

a) Command prompts

b) Context-sensitive help

c) Command assistance

d) On-line tutorials

Which of the following describes a "wizard"?

a) Monitors user behavior and offers contextual advice

b) User works through basics of application in a test environment

c) Leads the user through a task step by step using user's answers

d) Paper documentation made available on computer

A problem with Adaptive Help Systems is that:

a) They are always under user control

b) Their knowledge requirements are considerable

c) They are only useful for simple tasks

d) They primarily provide quick reference

In user modeling, classifying a user into a particular category is known as:

a) Quantification

b) Overlay

c) Stereotypes

d) Generic user model

Knowledge representation using structures with slots to be filled, useful for a small domain, is characteristic of:

a) Rule-based systems

b) Frame-based systems

c) Network-based systems

d) Example-based systems