TTM Leads Division - Pre Call Objections

Pre Call Objection Handling

ALREADY TOOK CARE OF IT

Ohhh ok, so did you already get a policy…or were the rates you saw just too expensive ?

ALREADY GOT ONE

Yeah I kind of figured. I don’t know why they didn’t get our system updated. Are you still getting calls about this?

IT’S TOO EXPENSIVE

Yeah I hear you on that. And when you say…”expensive”…how do you mean?

I DON’T HAVE TIME RIGHT NOW

No problem at all. I don’t have much time either, I’ve actually got another call coming up. I just needed to get your file updated.

What’s a time that actually works for you tomorrow so we’re not playing phone tag?

LET ME GET BACK TO YOU

Yeah…so I’m not…randomly available like that…with my schedule. But what I could do if it’s helpful…we can have you book a specific time with me…that way we’re not playing phone tag…

What’s your availability like tomorrow?

I HAVE A POLICY THROUGH WORK

Ahhh ok…Yeah most of the people I talk to have some sort of policy through work.

How much coverage are they giving you?

I NEVER PUT IN ANY INFO

Oh I apologize…I don’t know how we got this info…

Have you been getting a lot of phone calls about this?

DON’T NEED IT ANYMORE

Yeah that’s not a problem…

Did you end up getting a policy already, or were the rates just too expensive…?

WHO ARE YOU WITH / WHAT COMPANY DO YOU WORK FOR?

I’m independent…which means I’m licensed with the state and I work with all the top carriers. I’m not tied to any one company, so my job is to actually shop it around and help you find what fits your situation…not just what one company spits out.
What got you looking into this initially, did something happen?

HOW DID YOU GET MY INFORMATION?

Yeah so it looks like you responded to a Facebook ad? Does that sound familiar?

NOT THE RIGHT TIME

Yeah that’s not a problem. I can circle back with you in a few months if that helps?

I WANT TO WAIT UNTIL…

Yeah that’s not a problem. Most people I talk with have other things they want to get done with before tackling life insurance.

Before I go — Let’s pretend for a second that timing was perfect…do you feel like getting life insurance to protect your family would put them in a better position than they’re in now?

I’M NOT INTERESTED

Not interested in what?
(WFA)
No problem, I kind of figured that. Most people either ran the quote and it came out higher than they expected, or they just decided they didn’t really need it anymore.

Which one happened for you?

I DON’T NEED IT

I hear you. A lot of people say that at first.

And just so I’m clear, when you say you “don’t need it”… what do you mean by that, just so I can understand?

ALREADY DOING / DID MED EXAM

Yeah that’s not a problem. A lot of people start an exam with one company before checking what else is out there.

Who are you applying with?

ANGRY RESPONSE

Sorry about that, didn’t mean to offend you…
You had put some information in online about potentially looking at different life insurance options about a month or two ago…and they didn’t update my system…

Did you ever get that handled…or what actually happened?