Crew Services and Flight Operations Terminology

These flashcards cover key terminology and definitions related to crew services and critical flight operations, useful for understanding the aviation industry.

CREW SERVICES

Department responsible for assigning and keeping track of all flight crews.

CRITICAL PHASE OF FLIGHT

All ground operations involving taxi, takeoff, landing, and all other flight operations conducted below 10,000 feet.

CRM

Crew Resource Management.

CRO

Complaint Resolution Official.

CROSSCHECK

Verify that the doors in your area of responsibility are armed or disarmed.

CSA

Customer Service Agent.

DEADHEAD

Transportation of a crewmember from one location to another in order to cover a trip or return home to base.

DECOMPRESSION/DEPRESSURIZATION

An involuntary loss of cabin pressure.

DEICE

Procedure that removes frost, ice, slush, or snow from aircraft surfaces.

DEMO

The FAA-mandated aircraft equipment demonstration of emergency procedures, performed before takeoff for all passengers.

DEPARTMENT OF TRANSPORTATION (DOT)

Agency that governs the transportation industry.

DEPLANE

Customers leaving the aircraft; should not be referred to as 'deboarding'.

DHS

Department of Homeland Security.

DIRECT FLIGHT

A single flight number that makes one or more stops before reaching its final destination.

DISPATCH

Department within the OCC responsible for dispatching flights, determining the suitability of operational facilities, and the safe operation of each flight.