MGMT206 Final Exam - Scenario Questions - Leadership & Team Culture

Leadership involves

Influence, direction, relationships, trust

Leadership builds directly on

Communication, conflict, teams

Leadership is defined as focussing on

Creating change in the organisation

Management is defined as being focussed on

Controlling the outcomes in the organisation

Management leadership quote

“Management is doing things right; Leadership is doing the right things”

Leadership management quote source

Peter Drucker

Task-oriented behaviours

Assign work, set goals and deadlines, establish work procedures

People-oriented behaviours

Concern for employee needs, recognise employee contribution, listen to employees

4 things organisational culture includes

Values, norms, assumptions, artifacts

Assumptions

Deeply held beliefs people taken for granted

Artifacts

Visible signs of culture

How to tell what an organisation values

What behaviours get rewarded, who gets promoted, how conflict is managed, how leaders behave under pressure

Dominant culture

Core values, norms, and assumptions most widely shared across organisation

Subcultures

Different teams or groups developing their own way of working

Subcultures may

Reinforce, operate independently, or challenge aspects of dominant culture

Subculture examples

Large universities, hospitals and healthcare

Countercultures

Question or resist elements of the dominant culture

Countercultures can

Provide critical review and challenge, surface emerging values or concerns, encourage innovation and change

Contingencies of culture strength

Culture aligns with the environment, culture remains adaptive, subcultures and dissent are not suppressed

Culture aligns with environment

Shared values guide employees toward behaviours that support organisational goals and stakeholder expectations

Culture remains adaptive

Employees are encouraged to listen and improve, remain open to change

Subcultures and dissent are not suppressed

Constructive challenge, alternate perspectives, emerging ideas and innovation

Leadership beyond positions

Leadership through example, influence through relationships, creating opportunities, trust and credibility

4 things strong leaders do

Encourage voice, invite challenge, reduce fear, build trust

High trust leadership

Strengthens relationships, increases openness and voice, reduces fear and resistance

6 general guidelines for team decisions

Checks and balances, optimal team size, team confidence, team norms, psychological safety, team structures that encourage creativity