C724 - Knowledge Tests

A sales manager is looking to analyze regional sales data, forecast future sales, and visualize data trends. What information system supports the sales manager’s job function?

Decision Support System (DSS)

A cashier at a retail store is responsible for recording daily sales, processing payments, and issuing receipts. Which information system is tailored to support the cashier’s job function?

Transaction Processing System (TPS)

A manager of a global retail shoe store noticed sales of their products declined in a specific region of the country. Which type of information system would best help the manager understand why?

Management Information System (MIS)

A copier company has 30 field technicians who have access to information to assist with challenging service calls while out in the field.

Which system should be used to consolidate the relevant information and experience?

Knowledge management system (KMS)

That's right! Knowledge management systems enable organizations to better manage processes for capturing knowledge and expertise, making it available wherever and whenever needed.

A highly successful advertising company is about to expand nationally. It is very important to find a way to store and disseminate the clients’ branding and style guides throughout the organization. These guides are updated regularly and include multiple image files and text documents.

Which system should be used to meet the needs of the organization?

An extranet with knowledge management system (KMS) capabilities

An extranet is accessible to authorized clients, enables quick collaboration via the internet, minimizes the time spent communicating with the client, and minimizes the amount of paperwork needed. The KMS capability will help to minimize redundant work on similar clients.

A business communications consulting firm that services many clients in different industries across the United States is looking to improve its business processes and financial performance. The company provides customized written recommendations about how to use a client’s existing resources to improve the client’s internal communications.

Which information system should the firm implement?

Extranet

An extranet enables quick collaboration via the internet, minimizes the time spent communicating with the client, and minimizes the amount of paperwork needed.

An organization has noticed a change since it implemented a strategic information system. Management has decided to conduct an analysis of the organization's change.

Which three components do strategic information systems change?

Products, services, and operating procedures

Strategic information systems often change the organization and its products, services, and operating procedures, driving it into new behavioral patterns.

A company has maintained a competitive advantage in its industry through innovation. However, it has noticed that it has been facing major competition.

What are the reasons why the competitive advantage of strategic systems does not last long?

Competitors can copy strategic systems, and customer expectations change.

The competitive advantages that strategic systems confer do not necessarily last long enough to ensure long-term profitability. Because competitors can retaliate and copy strategic systems, competitive advantage is not always sustainable. Markets, customer expectations, and technology change; globalization has made these changes even more rapid and unpredictable.

A new competitor has entered the market and is offering a similar product to the company. The company has decided to implement a new system to maintain a competitive advantage.

Which question should managers ask to identify the systems that provide a strategic advantage to their firms?

What are the business and industry value chains for this company?

A business must understand its value chain to identify the best system

An organization understands computing has changed significantly in the last few decades. Which of the following represents the chronological evolution of computer in business?

Mainframe, minicomputers, microcomputers

Computing systems evolved from mainframes to minicomputers to microcomputers.

An organization decides to streamline its business processes. Which type of software will support the organization’s decision?

Middleware supports an organization by allowing employees to access information between systems, improve efficiency by streamlining processes, and increase application functionality.

An individual contacts a company to report an issue with an item that was ordered. The employee is able to view the status of the order. Which type of software allows the employee to check on the status of the order?

Customer relationship management. CRM software allows organizations to track and store customer information.