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Attributions
How people explain behavior and mental processes of themselves and others.
Dispositional attributions
Explaining someone's behavior in terms of factors internal to the person, such as traits or preferences.
Situational attributions
Explaining someone's behavior in terms of factors external to the person, such as their environment.
Explanatory style
A person's habitual way of explaining events, typically assessed along three dimensions: internal/external, stable/unstable, and global/specific.
Optimistic explanatory style
Accounting for negative events or situations with external, unstable, and specific explanations.
Pessimistic explanatory style
Accounting for negative events or situations with internal, stable, and global explanations.
Actor/observer bias
The tendency to blame our actions on the situation and blame the actions of others on their personalities.
Fundamental attribution error
The tendency for observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition.
Self-serving bias
The tendency to perceive oneself in an overly favorable manner.
Internal locus of control
Belief that you have personal control over your own behavior; agency over your life and actions.
External locus of control
Belief that events outside of your control drive your actions and outcomes.
Mere exposure effect
Repeated exposure to a stimulus over time causes an individual to like the stimulus more.
Self-fulfilling prophecy
An expectation or belief that can influence your behaviors, thus causing the belief to come true.
Social comparison
Evaluating one's abilities and opinions by comparing oneself with others.
Upward social comparison
When we compare ourselves with those who we believe are better than us.
Downward social comparison
When we compare ourselves with those who we believe are worse off than us.
Relative deprivation
The perception by an individual that the amount of a desired resource they have is less than some comparison standard.
Stereotype
Generalized concept about a group; an oversimplified belief.
Cognitive load
The amount of a person's cognitive resources needed to carry out a particular cognitive task.
Prejudice
A negative attitude toward another person or group formed in advance of any experience with that person or group.
Discrimination
The unjust and differential treatment of the members of different groups.
Implicit attitudes
Attitudes that individuals hold but may not be aware of or may not acknowledge.
Just-world phenomenon
The idea that the world is a fair and orderly place where what happens to people generally is what they deserve.
Out-group homogeneity bias
The tendency to assume that the members of other groups are very similar to each other.
In-group bias
The tendency to favor one's own group and its members.
Ethnocentrism
The practice of regarding one's own ethnic, racial, or social group as the center of all things.
Belief perseverance
Tendency to stick to our initial beliefs even when evidence contradicts them.
Confirmation bias
A tendency to search for information that supports our preconceptions.
Cognitive dissonance
An unpleasant state that arises when a person recognizes the inconsistency of his or her actions, attitudes, or beliefs.
Social norms
How we define expectations and roles for members of a society.
Social influence theory
A theory that describes how people change their behavior according to those around them.
Normative social influence
Individuals strive to act in ways that are consistent with their group's norms.
Informational social influence
Individuals assume that the judgments or opinions of the group are correct.
Persuasion
The process of creating, reinforcing, or changing people's beliefs or actions.
Elaboration likelihood model
A theory of how persuasive messages lead to attitude changes.
Central route persuasion
Occurs when people focus on arguments and respond with favorable thoughts.
Peripheral route persuasion
Occurs when people are influenced by incidental cues, such as a speaker's attractiveness.
Halo effect
The tendency for positive impressions of a person in one area to positively influence opinion in other areas.
Foot-in-the-door technique
Once a person agrees to a small request, they are more likely to agree to a larger request later.
Door-in-the-face technique
The persuader makes a large request, then a smaller request after it's turned down.
Conformity
Adjusting one's behavior or thinking to coincide with a group standard.
Obedience
A form of compliance that occurs when people follow direct commands from authority.
Individualism
Giving priority to one's own goals over group goals.
Collectivism
Giving priority to the goals of one's group and defining one's identity accordingly.
Multiculturalism
The belief that distinct identities and cultural groups should be acknowledged and supported.
Group polarization
Occurs when like-minded people reinforce each other's opinions, making them more extreme.
Groupthink
A phenomenon where a group makes irrational decisions spurred by conformity.
Diffusion of responsibility
When in a group, individuals feel less personal responsibility to act.
Social loafing
People are less productive when working as a team.
Deindividuation
The perceived loss of individuality in a group.
Social facilitation
The theory that people perform better in the presence of others on well-learned tasks.
False consensus effect
The tendency to overestimate how much others agree with us.
Superordinate goals
Goals that can be attained only if members of different groups work together.
Social traps
Situations in which actions have immediate rewards but negative long-term consequences.
Industrial-organizational (I/O) psychology
The scientific study of human behavior in organizations and the workplace.
Burnout
A psychological response to work stress characterized by emotional exhaustion.
Altruism
Unselfish regard for the welfare of others.
Prosocial behavior
Positive, constructive, helpful behavior.
Social debt
Feeling of guilt when social rules aren't followed motivates action to feel better.
Social reciprocity norm
A social rule that maintains people should return favors.
Social responsibility norm
Expectation that people should engage in positive behavior for community welfare.
Bystander effect
A phenomenon where individuals are less likely to take action in a large group.
Situational variables
Environmental factors that impact whether a person will help another.
Attentional variables
Factors related to consciousness that impact whether a person will help another.