Thẻ ghi nhớ: Essentials of Business Communication: Chapter 1: Thriving in a Digital, Social & Mobile Workplace: Key Terms | Quizlet

Soft Skills

Oral and written communication skills and other competencies such as active listening proficiency, appropriate nonverbal behavior, and proper business etiquette.

People Skills

Ability to deal with or manage people.

Emotional Intelligence

A concept from a bestselling book by Daniel Coleman arguing that EQ is just as important as the intelligence quotient (IQ) for success; the ability to understand and manage our own emotions as well as the ability to understand and influence the emotions and behavior of others.

Interpersonal Skills

An important component of professional skills: a combination of communication, logical reasoning, critical-thinking, teamwork, and management skills.

Professional Skills

A combination of communication, logical reasoning, critical-thinking, teamwork, and management skills.

Sharing Economy

An economic model that allows consumers to share creation, distribution, and consumption of goods and services facilitated by a digital platform. Also called gig economy. Examples: Uber, Airbnb, DoorDash, Wework

Smartphone Apps

Short for application, a type of software that runs on mobile electronic devices.

Ad Hoc Teams

Nontraditional project-based teams that disband after they accomplish their objectives; the opposite of standing teams.

Gig Economy

A sector of the labor market that relies on free agents hired on a project basis or doing short-term independent work.

Empathic Listening

An active form of listening during which good listeners sincerely strive to understand others' viewpoints.

Mindful

Being fully present, a prerequisite for empathy and understanding of others.

Speech-Thought Differential

The lag between listeners' ability to process speech much faster than speakers talk, thus allowing poor listeners to let their mind wander.

Nonverbal Communication

All unwritten and unspoken messages, whether intended or not; silent signals conveyed by body language, gestures, eye contact, appearance, and other factors.

Culture

A complex system of shared values, traits, morals, and customs that molds the way people think, behave, and communicate.

Context

A cultural dimension that refers to the stimuli, environment, or ambience surrounding an event.

Individualism

A cultural dimension that refers to an attitude of independence and freedom from control; common in low-context cultures.

Collectivist

The opposite of individualism; members of high-context cultures emphasize membership in organizations, groups, and teams; they encourage acceptance of group values, duties, and decisions.

Cultural Convergence

A trend toward greater global similarity particularly in the cultural aspects of higher individualism and lower power distance.

Monochronic Time

Also referred to as M-Time, time that is perceived as if it were running on a single-linear track.

Polychronic Time

Also referred to as P-Time, time that may be perceived as an unlimited resource to be enjoyed; it is open and flexible.

Power Distance

A dimension of culture that refers to how people in different societies cope with inequality and how they relate to powerful individuals because of their wealth, position, seniority, or age.

Loneliness Epidemic

A term describing feelings of isolation in an online environment that may lead to depression, exacerbated by the COVID-19 pandemic.

Digital Nationalism

A recent trend characterized by the rise of nationalism and right-wing populism facilitated by digital technologies.

Splinternet

A potential fragmentation of the Internet, once viewed as a unified global network bringing users together.

Ethnocentrism

The belief in the superiority of one's own culture; judging others by one's own values.

Stereotype

An oversimplified behavioral pattern applied to entire groups.

Tolerance

A willingness to learn about and practice beliefs and practices different from one's own; being open-minded and receptive to new experiences.

Empathy

The ability to share another person's experiences and emotions; thinking of how the receiver feels and is likely to respond.

Groupthink

An absence of critical thinking sometimes found in homogeneous groups.