trust and transparency

why does trust matter?

Underlines cooperation, performance, and job satisfaction

Enables coordination, information sharing, and commitment

When it break down, relationships and performance suffer

What is trust?

The willingness to be vulnerable to another person based on positive expectations of their behavior

What are the three basis of trust?

Ability, benevolence, and integrity

What is ability?

Competence, can they do what they say?

What is benevolence?

Do they care about my well being?

What is integrity?

Do they keep promises and act ethically?

How do you build transparency as a trust builder?

communicate openly and frequently

Admit uncertainty when appropriate

Explain reasoning behind decisions

Avoid no comment-silence often breeds distrust

(Even a partial, thoughtful explanation is better than no response at all)

What does trust repair depend on?

Type of violation (competence vs. integrity)

Perceived repentance

Words and actions that align

How a leader responds ____

Determines whether trust can be repaired

What are some of the trust repair tactics?

Apology, reparations, monitoring, and denial

What prevents trust erosion?

Transparency and fairness

What type of violations are harder to overcome

Integrity

What sustains trust over time?

Consistency between words and actions