competence analysis

what is "evaluating the work"?

to estimate and value the knowledge, abilities, attitudes, values, behaviors, and performance of the people that lead to perfrom the work in the best possible way

why is working as a group beneficial to the company?

it multiplies everyone's competences

achieves goals that are unattainable individually

what are the competencies of a person?

a dynamic cluster of related abilities, commitments, knowledge, attitudes, and skills that enable a person to act effectively in a job or situation

competence indicates...

sufficiency of knowledge and skills that enable someone to act in a wide variety of situations

individual abilities or characteristics that are key to effectiveness in work

according to David C. McClelland, which is more important in occupational success- grades in school or competencies?

competencies

tests and academic performance only predicts job performance because of an underlying relationship with social status

what types of competencies are related to achievement and action?

-results-oriented

-concern by the order, quality, and precision

-initiative

-tenacity

-search for information

what competencies are related to help and service?

-interpersonal understanding

-communication

-orientation to the customer

what are "influence" competencies?

-influence and impact

-negotiation

-persuasion

-relationship building

what competencies are cognitive?

-expertise

-analytical thinking

-conceptual reasoning

-technical skills

-professional experience

what competencies are related to personal efficiency?

-self control

-self confidence

-reaction to failure

-assumption of responsibilities

-adaptability to change/stress

-flexibility

-independence

what competencies are managerial?

-team work

-collaboration

-delegation

-leadership

-development of people

-people management

what are the desirable competencies regarding customer orientation?

-active listening

-empathy

-communication

-service vocation

-interpersonal skills

customer orientation is...

the ability to demonstrate sensitivity and predisposition to meet the needs, demands, desires, and expectations of clients regarding the health of their pets

it is a personal commitment to listen and worry about understanding the client needs, giving the client the information he needs, solving his doubts and problems through good communication

we should make additional efforts in order to exceed the expectations of clients with sincere predisposition of helps, and good treatment and education to them and their pet. we should undertake actions to identify and meet the expectations of customers and launching their best capabilities and resources.

how should we, as vets, make additional efforts in order to exceed the expectations of the clients?

-sincere predisposition of help

-good treatment and education towards their person and their pet

-identification with the company

-sacrificial capacity

are 2 competencies that are involved in...

involvement and commitment

what are the desirable competencies regarding teamwork?

-fellowship

-empathy

-internal communication

what are the desirable competencies regarding professionalism?

-honesty

-recommendation