ACCOMODATION

What is the hospitality industry?

Establishments that provide accommodation and food services for people when they are away from their homes

What is accommodation?

All establishments offering overnight accommodation on a commercial basis to all categories of visitors

What are food and beverages?

The planning, preparing, and serving of food and drinks in a hospitality environment

What is a guest?

A person who receives hospitality (lodging, food, or entertainment) from a club, city, hotel, or restaurant

What is service quality?

The delivery of excellent or superior service relative to consumer expectations

What is sustainable hospitality?

Hospitality development that meets today's needs without compromising the ability of future generations to enjoy the same services

What is a hotel?

Provides accommodation to travelling public, has a reception area, offers at least a breakfast room or communal eating area

What is a lodge?

Formal accommodation in natural surroundings without any game

What is a guest house?

Existing home or purpose-built building with public areas for exclusive use of guests (family does NOT share spaces)

What is a Bed & Breakfast (B&B)?

Family home where owner lives on property, provides accommodation and breakfast (family shares spaces)

What is self-catering accommodation?

House, cottage, chalet, apartment where guests cater for themselves

What is backpacker/hostel accommodation?

Provides communal facilities and dormitories for transient guests

What is a caravan and camping park?

Provides ablution amenities and space for guests to bring their own tent, caravan, or motor home

What is Airbnb?

Online platform matching home owners with travellers to share rooms or houses

What is an all-inclusive resort?

Charges one price that includes lodging, activities, and most or all meals

What is an all-suite hotel?

All rooms are suites with at least two rooms (bedroom + living room)

What is a boutique hotel?

Small-scale, one-of-a-kind lodging with stylistic uniqueness and high service standards

What is a timeshare?

Apartment-like lodging where owners purchase the right to use it for a specific time each year

What is a motel?

Motor inn offering inexpensive lodging for passing motorists; parking near rooms

What is serviced accommodation?

Provides rooms plus staff-provided services like housekeeping and food & beverage

Give examples of serviced accommodation

Hotels and guest houses

What is non-serviced accommodation?

Self-catering; does NOT provide housekeeping or food & beverages as standard

Give examples of non-serviced accommodation

Self-catering cottages, apartments, villas

What is wholly owned by parent chain?

The parent chain (e.g., Hilton, Marriott) directly owns the hotel

What is a franchise?

Individual buys right to use chain's name and systems for a fee, pays royalties

What is a management contract?

Private hotel partners with a brand name to manage day-to-day operations

What is a lease contract?

Brand owner leases the hotel building from the owner, pays rent as percentage of revenue

What is totally independent?

No chain affiliations; owner makes all decisions from scratch

What is the American Plan?

Rates include ALL meals (breakfast, lunch, dinner)

What is the Continental Plan?

Room rate includes light breakfast (pastries, rolls, toast, beverages)

What is the European Plan?

Room rate includes NO meals

What is the Modified American Plan?

Rates include TWO meals (usually breakfast and dinner)

What is the Bermuda Plan?

Also called Bed & Breakfast; includes breakfast only

What is banquet table service?

Everyone served same meal at same time, OR guests select from menu and are served together

What is buffet service?

Self-service; one price paid in advance covers all food

What is cafeteria service?

Guests pick up tray, select food, pay at cashier, take food to table themselves

What is delivery service?

Food ordered telephonically or online and delivered to home or hotel room

What is fast casual service?

Food ordered at counter but higher quality than fast food

What is fast-food service?

Customers walk up to counter or drive through to order

What is room service?

Guests order from in-room menu; meal brought to room

What is table service (à la carte)?

Server takes order from menu at table; sit-down service

Who grades accommodation in South Africa?

Tourism Grading Council of South Africa (TGCSA)

Is TGCSA grading voluntary or compulsory?

Voluntary

What are benefits of grading for tourists?

Peace of mind knowing quality is checked annually; know what to expect

What are benefits of grading for the industry?

Powerful marketing opportunities; listed in TGCSA Accommodation Guide

What star rating requires a 32-inch TV in each room?

3 stars to 5 stars

Name four factors that affect room rate

Room size, location, view, furnishing/decor

What other factor influences room rates?

Competitors' pricing

What is a single supplement?

Extra charge applicable for single person occupying a double room

At many establishments, children under what age may stay free?

Under a certain age (varies, typically under 10) in same room as parents

What is sustainability?

Maintenance of quality and productivity of resources over time

What is sustainable tourism?

Tourism that does not cause long-term environmental damage

Name three environmental impacts of accommodation

Water use, energy use, waste disposal, recycling issues

Give an example of a green hotel in South Africa

Hotel Verde (Cape Town International Airport)

What features make Hotel Verde green?

Wind turbines, vegetated green roof, grey water recycling, occupancy sensors